Team,
In 2018, our theme of Promoting Partnership drove us to achieve countless accomplishments and improve the Rev.io Communications billing and usage-rating experience for our clients. It was a fantastic year and the results reflect it. I want to congratulate and thank our team for achieving extraordinary results in 2018.
The end of the year is an opportunity for us to reflect on all that we accomplished. In 2018 we had record sales bookings of our Communications billing system, sold our largest client, and sold the most revenue ever. A number of these new customers were referred to us through our partnerships which reflects the success of our focus on Promoting Partnership.
Marketing promoted our brand awareness and broke the Marketing-Sourced bookings record, continued raising the bar by making 2018’s annual Client Summit our best ever with record sponsorship, and hosted the most co-branded, partner webinars in our company history.
We built a new Communications billing onboarding process to support our growth and two-phased transition approach. Training and Enablement helped clients have a better and more focused onboarding experience. Client Success continues to fuel the company with exceptional talent while the team hit a new record of solving 90% of our tickets in 3 days! In addition, the Client Success Team (along with other departments) launched the Premier Success Program for our Communications billing customers. As we continue to push upmarket, these new innovations are critical as we train, onboard, and support enterprise clients.
On the Platform Team, we overachieved our REST API adoption goal. We established a new Product Team and this group led new initiatives – including the API accelerator program, a structure for new product launches, and improved our product documentation. Both our Development and Product Teams together incorporated client feedback into our roadmap to enhance Rev.io Sync, our automated switch reconciliation, and build our Webhooks and Zapier integrations.
The OLT took on their most impactful projects this year that aligned perfectly with our focus on partnerships. Thanks to their hard work, we launched the Partner Marketplace and have created a Rev.io Client Community (which will be public in early 2019) to accompany our Communications billing system. This online forum that will allow clients to connect with each other and partner together on new initiatives. They did all of this while leading our passion and privilege of giving back.
This year we learned valuable lessons and the growth we experienced presented challenges. In particular, stretching certain employees outside of their core responsibilities. I’m proud of the Rev.io Team for facing these issues head-on. The team’s commitment to innovation and relentless drive to achieve extraordinary results allowed new leaders to emerge. Watching our team members grow and earn promotions is incredibly rewarding. Today, I believe we have the most dedicated and brightest employees in our company history.
As we look forward to 2019, we will structure our goals and initiatives around the new theme, Specialize. In the coming months, we look to expand our Senior Leadership Team, hire new team members in every department, and provide additional clarity into roles. By redefining each role, we’ll allow Rev.io employees to reach their full potential, provide clients with an even better experience, and help clients grow revenue efficiently. Thank you for another great year.
I look forward to an exciting road ahead in 2019.
Happy Holidays,
Brent