Onboarding and Service
Dedicated Partnership for ONGOING BILLING SUCCESS
At Rev.io, we take enormous pride in the service behind our cloud billing management software. From Onboarding to Client Success, we focus on partnership and on building your platform for long-term success.
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TIER 1
Manages client calls and ticket requests that deal with UI, configuration, troubleshooting, customer-usage monitoring, client support and training.
TIER 2
Oversees billing data maintenance & accuracy, custom report building, deep database research, and database troubleshooting requests.
TIER 3
Troubleshoots code, solves back-end platform tickets, addresses major billing issues, and monitors system quality.
ONBOARDING
Dedicated team members in Project Management lead our disciplined process, supported by skilled and experienced Data Engineers and Solutions Analysts.
ACCOUNT MANAGEMENT
This team proactively monitors your account metrics, identifies potential areas where you can become more efficient, and promptly addresses necessary action items to ensure the best possible experience operating Rev.io.
BILLING SUCCESS BY NUMBERS
80+ Client Activations since 2020
4.92/5.00 Client Satisfaction rating
99% Same Day Response for Client Success
Your Success is Our Success.
Learn how Rev.io’s five star support helps you achieve your goals with our software.
