We spoke with Managing Partners Timothy Yager and Mitch Breedlove, along with Billing Manager Cindy Breedlove, about EM3’s impressive two-year revenue boom while using Rev.io’s billing software and the specific role that Rev.io Payments now plays in the company’s continued expansion.
EM3 Networks, a telecommunications Service Provider based out of Lawrence, Kansas, provides high speed, fiber- based Internet, Wide Area Network (WAN) and network monitoring services to schools, libraries, and healthcare clients across the nation, also serving commercial accounts in various vertical markets. Founded by three managing partners with decades of collective senior AT&T experience and vast knowledge of the telecom industry, EM3’s leadership tenure set the company up well to successfully deliver specialized telecom services in select marketplaces.
Timothy Yager, a Managing Partner at EM3, said the company’s adoption of Rev.io software helped put a bow on the appeal of these unique services that the company offers. “Our competitive advantage is our billing. Working with Rev.io and customizing our bill the way we wanted it, our customers really like how we do our billing and that sets us apart.”
“With Rev.io, their bill is laid out… (customers) see exactly what services and fees they are paying. It’s a really easy-to-read bill,” Yager added.
The results of EM3 Networks’ partnership with Rev.io and subsequent telecom billing software migration didn’t take long to show.
From the outset of EM3’s relationship with Rev.io at their 2017 Client Summit through August 2019, EM3 Networks substantially expanded the scope of its billing operations.
Beyond the clear billing expansion, Yager said the company’s established trust in Rev.io was a key factor in considering the switch from EM3’s old merchant processor to Rev.io Payments. “With Rev.io, we know the people and trust the people. When you talk about your money, you want to trust the people you’re dealing with…. Rev.io demonstrates that every single day, so we don’t worry about anything to do with our money, payments, or billing.”
Already reaping immediate rewards with Rev.io’s billing solutions, EM3 turned its focus to enhancing another important area of the company – merchant processing services. Based on its staggering success with Rev.io billing, EM3 Networks didn’t hesitate to migrate with Rev.io Payments once the software company’s integrated merchant processor officially launched.
That transition to Rev.io Payments continues to pay significant dividends for EM3 Networks, directly complementing Rev.io billing software and customer management solutions and eliminating the need for multiple reports. Cindy Breedlove, Billing Manager at EM3, said she appreciates the streamlined system consolidation created by Rev.io’s integrated merchant processor.
Yager said he also appreciates the operational processing speeds of Rev.io’s merchant processing system (24 hours for credit card transactions; 48 hours for eCheck and ACH transactions). “It seems we get paid faster from Rev.io Payments than we did, which is a big thing for us (in terms of) cashflow,” Yager said.
Cindy noted the proactive responsiveness of Rev.io’s support team as another key benefit from her experience working with Rev.io Payments. “When I would call the other company, I would always get a voicemail and never a response. Now I can email (Rev.io team members) and they (take) care of it very promptly.”
The benefits of Rev.io Payments even extend beyond accelerated revenue growth and faster processing speeds, as the integrated platform eliminated key problems associated with EM3 Networks’ previous merchant processing system. Specifically, Yager noted that their last merchant processor would sometimes undercharge or overcharge the company’s account. “Their charges to us were not consistent and we had no idea why,” Yager said. By migrating to a more transparent merchant processor in Rev.io Payments, Yager and EM3 Networks resolved these inconsistencies.
Furthermore, EM3 Networks discovered another major merchant processor solution tied to Rev.io Payments – eliminated hidden fees. Rev.io Payments, accessible through a tab featured within the Rev.io billing instance, outlines and organizes all relevant platform fees and monthly charges as individual line items. Yager credits the removal of hidden fees as part of a larger achievement in saving money with Rev.io’s billing software. “(With Rev.io Payments), we can grow our business without worrying about what hidden charges we’re going to get hit with every month.”
“It just makes my life a lot easier, (having) the software along with the payments, right in one place.”
EM3 Networks, a nationwide Service Provider, provides broadband and connectivity solutions to schools, libraries, healthcare providers and commercial clients. Based in Lawrence, KS, the telecom Service Provider calls upon its unique experience and participation with the Universal Service Administrative Company (USAC) to make these products and services more budget-friendly for clients that are eligible to receive funding. To learn more, visit https://em3networks. com/ and contact EM3 Networks at 855-949-9273.