PSA Software Solutions - Best in Class PSA Software | Rev.io

Service Desk

With SLA-driven ticketing, scheduling, and support, Rev.io PSA helps deliver fast, accurate service while boosting customer satisfaction.

Time Tracking

Make time tracking effortless and accurate. With Rev.io PSA, technicians log time seamlessly, sync it with projects and tickets, and ensure every billable hour is captured.

Scheduling & Dispatch

Say goodbye to scheduling chaos. With drag-and-drop scheduling and mobile syncing, Rev.io’s Dispatch Board keeps your team aligned and jobs on track.

Customer Management

Centralize communication, service history, and account data - so every interaction is informed, efficient, and personalized.

Reporting & Analytics

Uncover opportunities, inefficiencies, and revenue gaps before they impact your business—with AI-powered insights built into your PSA.

Customer Portal

Deliver 24/7 access to service updates, invoices, and payments - while reducing ticket volume and manual work for your team.

Inventory Management

Eliminate delays, prevent shortages, and track every asset from warehouse to work order - without the spreadsheets.

Project Management

Get full visibility into progress, budgets, and resources - so nothing slips, and everything gets done right.

AI Automation

Unlike legacy platforms, Rev.io’s PSA is AI-first - empowering every ticket, invoice, and project with smart automation and real-time recommendations.

Workflow Automation

Deliver faster service, reduce overhead, and scale operations with automation built into the core of Rev.io PSA.

Billing

From time tracking to usage-based charges, Rev.io simplifies invoicing and ensures every billable activity is converted into revenue.

Payments

Whether you're billing for services, projects, or usage, Rev.io’s built-in payments keep cash flowing and clients happy.

Mobile Enabled

From time tracking to ticket updates, Rev.io’s mobile app keeps your field teams connected and efficient.

Quoting

Easily generate and manage personalized quotes for new service and get real-time visibility into your pipeline of potential customers at any moment.

CommerceHub

Purchase new inventory and easily manage new assets with seamless purchasing from a vast community of vendors.

Network Computer Systems focuses on providing the best services possible to our local customers in Spokane, Washington. We don't try to simply be the biggest player in town. Rev.io PSA's automation functions allow MSPs like us to do so much more without having to add staff to work on manual processes. It's also an excellent inventory management system, which is critical given that 50% of our revenue comes from inventory.

Brad Harley | President

For over 18 years, Rev.io PSA has been our go-to software platform. As experienced entrepreneurs with backgrounds in finance and accounting, we’ve found Rev.io PSA to be the most comprehensive solution for managing our business operations. It covers everything from CRM and sales orders to purchasing, ticket management, contract management, accounting, and reporting, helping us deliver consistent results as we grow. The seamless integration of tools eliminates the need for cumbersome third-party add-ons. In the IT support/Managed Service Provider (MSP) industry, Rev.io PSA is a top choice for any MSP seeking an end-to-end software platform and it's an essential tool for any MSPs dedicated to delivering excellence to its customers.

Chris Chao | President

Before we started using Rev.io PSA, all of our service tickets were handwritten and filed, leaving room for human error. With the Service Order feature we can input the same information and ensure tickets are no longer lost or forgotten—the same is true for technician time logs via the mobile app. This alone has saved us thousands of dollars. We are able to invoice our customers promptly with accurate information thanks to Rev.io PSA. I would recommend this solution to anyone looking to streamline their software; I really like the fact that Rev.io PSA enables me to use one software platform for almost all of my business needs.

Dorenda Lohmer | Co-Owner

Rev.io PSA is an all inclusive solution that integrates everything from quotes to service orders to purchasing to inventory control to tracking labour to invoicing. It's easy and quick to use, which means fast onboarding of staff and it's easy to gain their full buy-in. Of course, the product is only as good as the support behind it and Rev.io offers outstanding support.

Terry Fidyk | Systems Division Manager

We are a full service IT MSP and Security Integration company and we use most features of Rev.io PSA. The software as a whole has allowed my company to excel in a major way. I would honestly say the biggest savior has been the serialized inventory. We used to occasionally have inventory lost here or there, but since swapping to Rev.io PSA we know where everything is and nothing slips through the cracks.

Slade Barnett | Director of Operations

What is Professional Services Automation (PSA) software, and why do MSPs need it?

Professional Services Automation (PSA) software is a centralized platform that helps Managed Service Providers (MSPs), Security Integrators and IT service companies manage projects, streamline service delivery, and improve profitability. Instead of juggling multiple tools for ticketing, project management, time tracking, and reporting, PSA software brings everything into one system.

For MSPs, the need for PSA software has never been greater. Clients expect fast response times, accurate billing, and full visibility into service performance. Without automation, managing those expectations quickly becomes inefficient and error-prone.

Rev.io PSA is built specifically for IT service providers and Security Integrators, giving you tools to track resources, assign tickets, manage contracts, and automate repetitive workflows. The result? Greater efficiency, better client satisfaction, and more predictable revenue.

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How does Rev.io PSA help MSPs streamline operations and improve efficiency?

Rev.io PSA eliminates the manual processes that slow down MSPs, Security Integrators & IT service providers. From the moment a client submits a support request to the final invoice, every step can be managed in a single, unified system.

Rev.io is built AI-native, with intelligent ticket routing, time tracking, and integrated project management, so MSPs can reduce administrative overhead while ensuring no billable work falls through the cracks. Real-time analytics dashboards give managers visibility into team performance and profitability, so they can make smarter business decisions.

Because Rev.io PSA is fully integrated with Rev.io Billing and Rev.io Payments, service delivery and invoicing are connected — eliminating double entry and reducing billing errors. This saves time, speeds up cash flow, and creates a seamless experience for both employees and clients.

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Can Rev.io PSA integrate with billing, payments, and telecom services?

Yes. Unlike other PSA platforms, Rev.io PSA is part of an integrated platform that includes native communications billing, merchant payments processing and even remote monitoring and management (RMM). This means MSPs and service providers can unify their entire business under one roof instead of relying on multiple disconnected platforms.

Rev.io’s unified platform ensures data flows seamlessly between PSA, billing, and payments. Service tickets and time entries automatically sync to invoices, recurring billing is automated, and customer accounts are always up to date.

For telecom and IoT providers, Rev.io offers a unique advantage: native support for usage-based billing. That means providers offering voice, data, or device services can manage both service delivery and complex billing scenarios in one platform - a true differentiator in the market.

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What features are included in Rev.io’s PSA platform?

Rev.io PSA includes everything MSPs need to run an efficient, service-driven business, all in one unified platform:

Ticketing & Help Desk: Manage client support requests with automated ticket routing, SLA tracking, and real-time status updates to improve response times.

Scheduling & Dispatch: Assign the right technician to the right job with drag-and-drop scheduling, resource calendars, and mobile access for field teams.

Quoting, Billing & Payments: Streamline sales and finance by generating quotes, converting them into projects or contracts, and automatically syncing billable work to Rev.io Billing and Rev.io Payments.

Time & Expense Tracking: Capture billable hours, expenses, and labor costs directly against tickets or projects to ensure accurate invoicing.

Product Catalog & Inventory Management: Manage hardware, software, and cloud service inventories, with full visibility into product availability and margins.

Reporting & Dashboards: Access real-time analytics on profitability, technician utilization, customer health, and service performance.

In addition to these core features, Rev.io PSA gives you access to an exclusive community of service providers where you can share best practices, collaborate, and grow your business. You’ll also benefit from CommerceHub, a built-in marketplace that makes it easy to purchase and provision new cloud products directly within the platform.

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How does Rev.io PSA compare to other PSA tools for IT service providers?

Most legacy PSA platforms were built for general service businesses, not MSPs or telecom providers. That often means limited billing options, clunky integrations, and a poor user experience.

Rev.io PSA is different. It’s was purpose-built for IT service providers and communications companies, offering:

- AI-native architecture that automates repetitive work and improves forecasting.

- Native billing and payments integration (no third-party add-ons required).

- Usage-based billing support for telecom and IoT services.

- Mobile-first interface to support both field service and back office employees.

- Customer-driven development, shaped by real-world MSP and CSP feedback.

- 20+ years of experience in helping service providers scale.

By choosing Rev.io PSA, MSPs can replace multiple disconnected systems with one platform that manages service delivery, billing, and growth, all while reducing costs and complexity.

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