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Tiered Support

Levels of Support from Rev.io

Our Client Success team features three tiers of experts.

Tier 1

Manages client calls and ticket requests that deal with UI, configuration, troubleshooting, customer-usage monitoring, client support and training

Tier 2

Oversees billing data maintenance & accuracy, custom report building, deep database research, and database troubleshooting requests

Tier 3

Troubleshoots code, solves back-end platform tickets, addresses major billing issues, and monitors system quality

Active Account Management

Within Client Success, Account Management helps you achieve better financial outcomes and ensure the best experience possible operating your instance of Rev.io. This team proactively monitors your account metrics, identifies potential areas where you can become more efficient, and promptly addresses necessary action items.

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