Automate Tasks to Simplify Workflows with Rev.io on Zapier

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Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has greatly influenced our approach to integration options throughout 2018 and into 2019. We’re always looking for new ways to enhance our usage-rating and billing system. That is why we are extremely excited to announce our public launch on the Zapier platform. Zapier is a tool that allows you to automate tasks and save time by connecting apps you use every day. Using Zapier’s extensive platform, you can connect Rev.io to 1,000+ apps with the click of a button!

Now, you can save time and automate processes by using Zapier to connect Rev.io with 1,000+ apps.

What’s a Zap And How Do I Use It?

To automate workflows, you set up “Zaps” on Zapier’s platform that connect Rev.io with another available app, like Salesforce or ConnectWise Manage. A Zap is simply a series of steps that are configured to automate processes like adding a contact to a Customer Account in Rev.io when a contact is added to that Customer Account in Salesforce. You can also configure multi-step Zaps that allow you to link multiple apps together. Our app comes with pre-configured templates for “plug and play” ease of use!

What can I do with Rev.io’s Zaps?

What Does Rev.io’s App Do Today?

Today, Rev.io’s app will offer 4 Triggers, 1 Search, and 2 Actions. Triggers, Searches, and Actions (TSAs) are Zapier’s terms for the work the platform performs. From the Zapier Terminology guide, “A Trigger is the event that starts a Zap… An Action is an event a Zap performs…” and search is a search performed inside the Rev.io app. We’re expecting to expand Rev.io’s list of Zaps throughout this year, but you can always access the most updated list of TSAs on the Rev.io app.

Currently, Rev.io’s Zapier app will offer:

Triggers

  • New Customer
  • Request Status Changed
  • New Payment
  • Customer Profile Updated

Search(es)

  • Find Customer

Actions

  • Add Note to Customer
  • Add Contact to Customer

Where Can I Learn More About Zapier And Rev.io’s Zaps?

If you need more help with a Zap, take a look at our on-demand webinar recording, or check out the multitude of Zapier related resources:

You can get started today by logging into Rev.io and navigating to the user menu in the top right where you will see our newly embedded Zapier Widget or going straight to Zapier’s website to setup a Zap! That’s right, you can access our Zapier Widget directly from Rev.io’s usage-rating and billing system.

Access Zapier through Rev.io’s usage-rating and billing system.

Ready to get started? Check out our on-demand webinar recording for a tour of Rev.io’s zaps and functionality. Not a client or partner yet? Get in touch with us to learn more about Rev.io’s usage-rating and billing engine with integrated customer management, tax calculation, workflow processes, device inventory, custom quoting!

Leverage Rev.io’s New Webhook Framework to Streamline and Enhance Integration

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Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has influenced our theme of Promoting Partnership this year. As part of our Promoting Partnership theme, we’re focused on making it easy for clients to build new integrations. That’s why we’re excited to announce the latest enhancement to our REST API platform – webhooks! Now you might be asking: what is a webhook?

A webhook is a feature that allows external users to subscribe to “events” that occur in Rev.io’s billing software, so users can be notified of that event and take action. You can think of it like setting a timer when you bake – instead of constantly having to check the bread in the oven periodically (a traditional API integration where one system “polls” another constantly) the timer goes off notifying you that the bread is ready for you to take the next step!

Rev.io announces the newest enhancement to their usage-based billing system and REST API platform – webhooks!

Already in 2018, we have been thrilled with the adoption rate of our REST API and we know that adding webhooks will help drive deeper, more robust integrations across various platforms. Now, clients using our communications billing software can utilize our REST API platform to build new integrations and save time.

CARING FOR EMPLOYEES, CLIENTS, AND THE COMMUNITY DELIVERS NEW FEATURES

After releasing our REST API and new developer portal earlier in 2018, Rev.io recruited a number of clients to participate on our first ever API “Accelerator Program.” Throughout the program (which took place in Q2 2018), we worked with clients to help them get new integration projects up and running while gathering their feedback about future enhancements.

Throughout the quarter-long accelerator program we heard extensively from our clients about the desire for a webhook framework to ease integration, reduce resource consumption, and deepen integration experiences – and we listened! Not only did we prioritize the webhooks feature because of client feedback, but we also began the third quarter project by surveying accelerator program participants, along with a number of other clients, to help us determine what key webhook events would help them most.

current and future webhooks enhancements

Now, you might want to know, what’s available at launch and what features are upcoming in the future? Well we’re excited to say we have 8 webhook events available today!

Here’s the list of webhook events currently available to Rev.io clients:

  • Bill Created
  • Charge Created
  • Credit Created
  • Monthly Recurring Charges (MRCs) Posted
  • Order Created
  • Order Status Changed
  • Payment Created
  • Rating Completed

Not only that, but Rev.io exists to help our communications and IoT clients grow revenue efficiently. So as you can imagine, we’re not stopping here! Now that the webhook framework is in place with our initial launch events, we are looking for additional feedback and ideas on new webhook events that we can add to help your integration needs. You can share feedback and suggestions on new webhook events using the Rev.io Ideas forum with the REST API Idea category.

Not a client or partner yet? Contact Rev.io to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform!

Rev.io Payments

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Leverage Rev.io’s New REST API & Streamline Usage-Based Billing

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What is the API? We’re glad you asked! Our API lets you interact with Rev.io’s usage-based billing platform and data without knowing how we store it or having access to our database.

usage-based billing system

As part of our commitment to keeping our Communications and IoT clients ahead of the competition, Rev.io is constantly developing new tools and features, with our new REST API the latest (and possibly largest) enhancement to our usage-based billing platform.

And, we didn’t create the REST API just for our clients and partners, but for ourselves too! We’re moving towards an API-first architecture, building Rev.io itself on top of our REST API. That means consistent behavior whether you’re using our web interface or making an API call, and you can count on us to keep the API up to date.

our passion for innovation keeps clients ahead

As telecom and fleet management service providers, streamlining internal processes and managing usage rating are crucial to your success. That’s why we’re focused on making it easy to integrate with Rev.io. Using our REST API, clients and partners can connect Rev.io directly to third-party systems, eliminating manual errors and saving you time.

Since we already have a SOAP API, you may be wondering why Rev.io spent the time and resources to build a brand new REST API. For us, the decision was simple.

Our REST API provides significant benefits over the SOAP API:

  • Standard HTTP methods – Well-known web methods like GET and POST mean you spend less time learning how to talk to our API.
  • More data formats – Supporting many data formats (including XML, plain text, HTML, and JSON) makes it easier for you to work with us.
  • Cache memory/ stateless client – We get to keep track of less data, and you get faster API access and easier recovery from errors.
  • Increased visibility & reliability – We’ll be making the same API calls you are, so we’ll see issues and make enhancements sooner.
  • Easy implementations – All these benefits make using our API faster and easier!

In addition to designing and building our REST API, we’ve also released our Developer Portal, a centralized place for REST API documentation, FAQs, and sample requests and responses, where you can make real API calls and get questions answered fast!

SHARE YOUR FEEDBACK & GET IN TOUCH

Already using the REST API? Clients can share feedback and suggestions using the Rev.io Ideas forum and the REST API Idea category. Your feedback helps us shape the future of Rev.io’s REST API and usage-based billing system. New to Rev.io’s REST API?  You can learn more by watching our Live Demo of Rev.io’s REST API & Developer Portal webinar or by reading our REST API information sheet.

Not a client or partner yet? Get in touch with us to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform! You’ll learn more about our telecom billing system and how we can help your business get to the next level. 

This blog post is the first of a two-part series about our REST API – subscribe to Rev.io to hear about future API enhancements.

 

4 Plans for Monetizing IoT

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The IoT industry isn’t new. After all, we’ve been using connected devices for quite some time now to capture information and monitor statuses. But, despite forecasts from Bain Capital of annual revenues of $470 billion by 2020, many organizations who have invested in an IoT project have yet to capture any significant revenue from their solution. So how can you go about monetizing IoT? We’re glad you asked!

The current market for Internet of Things (IoT) reflects a growing focus on driving results using sensor-based data with the ultimate goal of solving complex logistics, manufacturing, services, and supply chain challenges. However, organizations will fail to see results if they continue without a clear strategy to generate revenue from their devices, services or data.

Here are our 4 plans for IoT monetization and IoT billing management:

iot household & consumer devices

Companies such as Nest have become household names for monitoring home security, managing energy consumption, and replacing “dumb” devices (think doorbell and smoke alarms) with “smart” ones.

Selling these devices at a premium, one-time charge and supplying the consumer with a better, app-enabled mouse-trap has made houses more secure, more sustainable, and safer. What’s even better, the end-user can adjust settings and monitor devices from anywhere.

The IoT monetization model here is a software-as-a-service model paired with physical products. The benefit to offering this type of pricing model is the scalability and one-time customer acquisition cost. That being said, a recurring revenue or subscription-based business is more predictable and profitable than flat-rate billing.

subscription & flat-rate iot billing

Subscription and flat-rate pricing models have become more popular among both B2B SaaS companies and consumer products. Subscription billing is common for consumers, easy to manage for providers, and allows companies to better predict revenue. However, flat-rate billing doesn’t take into account the fluctuation in end-customer usage.

Most businesses offer a few one-size-fits-all plans and rely on the customer to mold themselves into their desired choice. Whereas, a pay-as-you-go plan gives customers what they want – potentially increasing sales and decreasing revenue leakage.

That being said, connecting billions of devices and managing usage-rating, taxation, and inventory can be a lofty task. Fortunately, adopting a technology like Rev.io can alleviate these IoT monetization problems, automate usage-based billing, and collect payments.

usage-based iot billing & rating

Billing for a usage-based offering is not an easily achievable task but there are several companies disrupting the market and fully embracing consumption-based pricing. A recent study found that Generations Y and Z are more financially conservative than the Baby Boomers – these younger generations have developed spending habits that reflect those of the Great Depression (or the Silent Generation).

The fiscally conscious generations will not pay for what they don’t need and many will discontinue a service if they aren’t being billed fairly. Service providers must take note – the time is now to adopt a usage-based billing model and the infrastructure to support it.

The service providers that offer pay-as-you-go services will have a significant competitive advantage in the market. In the coming years, usage-based revenue models will overcome the Communications, cable, music subscriptions, GPS trackers, energy providers, and eventually transportation.

If this is your first time monetizing IoT or offering a new pricing model, prepare yourself for the change with our 4 Considerations of Consumption-Based Pricing blog post.

capturing & sharing customer & device data

Another way IoT companies can monetize their offering is through their data. Measuring and analyzing customer or device data will become a staple for IoT monetization offerings.

We’re predicting insurance companies, healthcare facilities, and car manufacturers to be big buyers for scenarios like tracking good drivers versus bad drivers, monitoring patients after a physical therapy session or checkup, and evaluating future opportunities for automobile design and manufacturing.

In order to capture and share data with key stakeholders, companies also need to track the amount of money they’re spending on data usage. This will help your organization’s IoT monetization strategy in developing a profitable price point and generate revenue from your data.

The good news? Rev.io does the heavy lifting on usage-rating and IoT billing operations, so you can spend time scaling your business. With existing integrations in place to seamlessly manage new orders, service usage, tax calculation, and support, Rev.io alleviates IoT billing and customer management pain. The proof is in the platform – Rev.io clients grow by more than double the industry average. Contact Rev.io to get in touch with our team of experts today to see what our subscription billing platform can do for you.

 

Monetize Your IoT Offering

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4 Considerations of Consumption-Based Pricing

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Is a pay-as-you-go pricing model and billing strategy the next big industry trend?

As subscription and IoT service providers, you can’t afford to fall behind your competition or ignore key changes in the market. That’s why we’ve decided to take a closer look at consumption-based pricing and what it takes to successfully support a usage-based service.

Subscription-based billing models have become the go-to strategy for many industries. In 2000, Salesforce.com was among the first in the software industry to charge a per-user, per-month price. Today, industry leaders are looking further than a simple subscription model to adopting consumption-based offerings instead. In fact, a growing number of subscription and IoT companies are shifting from flat-rate monthly fees to pay-as-you-go pricing. If you’re looking to disrupt your market with a usage-based service, take a look at our 4 “gotchas” and avoid some of the potential pitfalls.

1. managing usage

One key element to offering a  pay-per-use model is advanced billing capabilities. In order to successfully create a consumption-based business, you’ll need to be an expert in managing customers, calculating usage, and billing operations. Rather than throwing people at a broken problem, look for a usage-based billing system that can take your back-office to the next level. Carefully evaluate each vendor’s ease of integration, existing carrier provisioning, and development roadmap for enhancements. It’s important to find a partner that will evolve with your business.

2. forecasting revenue

Subscription services are predictable – making it easy to forecast long-term revenue. When offering a pay-per-use service, one thing to consider is standardizing your revenue with a monthly minimum charge. Even a small monthly minimum fee will help you forecast and provide a baseline for the financial health of your organization.

3. avoiding bill shock

Alleviate the possibility of higher-than-anticipated bills by providing your end-customers with a self-service portal for viewing usage, creating support tickets, and monitoring new orders. The best types of customer portals come with built-in reports and the ability to create custom reports. In addition to avoiding bill shock, customer-facing portals increase satisfaction and retention.

4. consumption based technologies

Your success hinges on your technologies. Consumption-based pricing solutions require different technologies and processes than traditional flat-rate pricing models. When you’re looking for new or improved billing and back-office software, be sure your platform has functionality for real-time usage reporting, automated rating, built-in tax calculation, improving customer visibility, and billing flexibility. An intelligent usage-based billing system will complement your service offering – and make it easier for you to monetize any pricing model.

Don’t let a flat-rate flat-line your revenue, check out our full Capturing Recurring Revenue with Usage-Based Pricing eBook for more information!

LEARN MORE

Don’t leave your success to chance. Partner with the right technology providers to ensure successful pay-as-you-go pricing adoption. Rev.io’s all-in-one-solution can tackle billing, customer management, tax calculation, reporting, order and service tracking, and more. We would love to help you disrupt your market! Our usage-based billing platform is perfect for subscription and IoT service providers looking to scale – let Rev.io take your team to the next level! Contact Rev.io by filling out a quick form or giving us a call at 866-470-5502 and learn more today!

Pay As You Go Pricing

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REST API Preview & Q&A

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KORE

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Is Your Billing System Ready For Modern Business?

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Quote to Cash and Ecosystem Integrations Overview

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4 Tips to Save Time & Reduce Operating Expense

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Are back-end processes hindering your growth?

Outdated technologies and cumbersome workflows may have a bigger influence on your organization’s ROI thank you think.

One of the most expensive back-end mistakes? Wasting your employees’ time. According to a recent study, employees have become one of the biggest operating expenses for small and large businesses. With employee salaries and benefits significantly impacting your bottom line, investing in an efficient back office solution is in order. Whether you’re rolling out a new offering, launching new sales initiatives, or are simply tired of throwing people at your back-office problems, it’s time to evaluate new solutions.

Here are four tips to reduce operating costs and save time:

Invest In a One-Stop-Shop for your Back-Office Needs

Fragmented systems are plaguing your business. If you are using multiple applications to manage your operations, it’s time to think about a switching to a full, quote-to-cash solution. Rather than spreading your resources into silos, look for an all-in-one solution for generating quotes, activating new orders, billing, customer management, support, taxation, and reporting.

Utilize Integrations to Eliminate Manual Processes

We know your time is precious, that’s why we’ve built integrations that can help you save time on manual processes. For example, Rev.io’s electronic provisioning and Sync for the Broadworks product suite, gives mutual clients a unified customer experience and saves time. Our connected platforms simplify provisioning and activation so you can enjoy shorter time-to-market for new orders, avoid revenue leakage, and improve customer satisfaction. In addition, our NetXUsa integration makes the process even smoother! Watch how it works, here.

Take Advantage of a Self-Service Portal for Customers

Wouldn’t it be great if your customers had a way to view billing and usage details, make payments, submit trouble tickets, and view statement and payment history? We have good news for you! Our integrated, customer-facing portal gives Rev.io clients the technology to create a world-class user experience. The best part? The self-service portal will save your team time by reducing the number of support calls.

Manage your Agent Channel with Ease

Adopting an indirect sales team can be a huge revenue driver for your business. That being said, it can also create challenges for your billing and financial staff. Rev.io’s Agent Portal can help, offering commissions and account management from one, easy-to-use platform. Your agents will enjoy the visibility into customer details and your staff will thank you, too!

Interested to see how Rev.io’s all-in-one solution can help transform your back-office and, ultimately, your bottom line? Schedule a demo or contact Rev.io today.

Rev.io Testimonial: Wirestar Networks

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Rev.io Testimonial: Marco Technologies

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Rev.io Testimonial: Altaworx

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Rev.io Testimonial: Beyond Wireless

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Quote-to-Cash and Sync for Broadsoft

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Rev.io and Twilio Integration Overview

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KORE & Rev.io: Empowering Service Providers to Monetize IoT

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It’s the 20th anniversary of Channel Partners Conference & Expo, a 3-day event where over 5,000 partners, suppliers, exhibitors and industry-leading speakers from the technology services industry converge, and Rev.io has exciting news to share.

We are constantly seeking strategic partnership opportunities to help our clients stay ahead of the competition, and we are pleased to announce our partnership with KORE, the people powering IoT innovations and opportunities. The goal? To help deliver scalable subscription billing and device management to the IoT and M2M market.

Together with KORE’s reliable network and Rev.io’s back-end billing solution, technology providers have the opportunity to monetize and dominate the IoT landscape. This partnership helps take the guesswork out of monetizing your IoT solutions with our complete quote-to-cash service.

If you’re a solution provider looking for a way to participate in monetization in the IoT and M2M market, while increasing time-to-market, consider this your perfect option.

“We’re always looking to facilitate growth and support innovation for our clients. This partnership with KORE allows our clients to have the ultimate user experience, while growing their business, with the security of knowing they will never lose out on connectivity during an outage or crisis.”

Brent Maropis, CEO at Rev.io

Want to know more about this exciting, new partnership? Read the story. Or, come see Rev.io & KORE at Channel Partners Conference & Expo April 10-13, 2017.

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