Automate Tasks to Simplify Workflows with Rev.io on Zapier

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Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has greatly influenced our approach to integration options throughout 2018 and into 2019. We’re always looking for new ways to enhance our usage-rating and billing system. That is why we are extremely excited to announce our public launch on the Zapier platform. Zapier is a tool that allows you to automate tasks and save time by connecting apps you use every day. Using Zapier’s extensive platform, you can connect Rev.io to 1,000+ apps with the click of a button!

Now, you can save time and automate processes by using Zapier to connect Rev.io with 1,000+ apps.

What’s a Zap And How Do I Use It?

To automate workflows, you set up “Zaps” on Zapier’s platform that connect Rev.io with another available app, like Salesforce or ConnectWise Manage. A Zap is simply a series of steps that are configured to automate processes like adding a contact to a Customer Account in Rev.io when a contact is added to that Customer Account in Salesforce. You can also configure multi-step Zaps that allow you to link multiple apps together. Our app comes with pre-configured templates for “plug and play” ease of use!

What can I do with Rev.io’s Zaps?

What Does Rev.io’s App Do Today?

Today, Rev.io’s app will offer 4 Triggers, 1 Search, and 2 Actions. Triggers, Searches, and Actions (TSAs) are Zapier’s terms for the work the platform performs. From the Zapier Terminology guide, “A Trigger is the event that starts a Zap… An Action is an event a Zap performs…” and search is a search performed inside the Rev.io app. We’re expecting to expand Rev.io’s list of Zaps throughout this year, but you can always access the most updated list of TSAs on the Rev.io app.

Currently, Rev.io’s Zapier app will offer:

Triggers

  • New Customer
  • Request Status Changed
  • New Payment
  • Customer Profile Updated

Search(es)

  • Find Customer

Actions

  • Add Note to Customer
  • Add Contact to Customer

Where Can I Learn More About Zapier And Rev.io’s Zaps?

If you need more help with a Zap, take a look at our on-demand webinar recording, or check out the multitude of Zapier related resources:

You can get started today by logging into Rev.io and navigating to the user menu in the top right where you will see our newly embedded Zapier Widget or going straight to Zapier’s website to setup a Zap! That’s right, you can access our Zapier Widget directly from Rev.io’s usage-rating and billing system.

Access Zapier through Rev.io’s usage-rating and billing system.

Ready to get started? Check out our on-demand webinar recording for a tour of Rev.io’s zaps and functionality. Not a client or partner yet? Get in touch with us to learn more about Rev.io’s usage-rating and billing engine with integrated customer management, tax calculation, workflow processes, device inventory, custom quoting!

Thank You For 2018: A Note From Our CEO To The Rev.io Team

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Team,

In 2018, our theme of Promoting Partnership drove us to achieve countless accomplishments and improve the Rev.io Communications billing and usage-rating experience for our clients. It was a fantastic year and the results reflect it. I want to congratulate and thank our team for achieving extraordinary results in 2018.

The end of the year is an opportunity for us to reflect on all that we accomplished. In 2018 we had record sales bookings of our Communications billing system, sold our largest client, and sold the most revenue ever. A number of these new customers were referred to us through our partnerships which reflects the success of our focus on Promoting Partnership.

Marketing promoted our brand awareness and broke the Marketing-Sourced bookings record, continued raising the bar by making 2018’s annual Client Summit our best ever with record sponsorship, and hosted the most co-branded, partner webinars in our company history.

We built a new Communications billing onboarding process to support our growth and two-phased transition approach. Training and Enablement helped clients have a better and more focused onboarding experience. Client Success continues to fuel the company with exceptional talent while the team hit a new record of solving 90% of our tickets in 3 days! In addition, the Client Success Team (along with other departments) launched the Premier Success Program for our Communications billing customers. As we continue to push upmarket, these new innovations are critical as we train, onboard, and support enterprise clients.  

On the Platform Team, we overachieved our REST API adoption goal. We established a new Product Team and this group led new initiatives –  including the API accelerator program, a structure for new product launches, and improved our product documentation. Both our Development and Product Teams together incorporated client feedback into our roadmap to enhance Rev.io Sync, our automated switch reconciliation, and build our Webhooks and Zapier integrations.

The OLT took on their most impactful projects this year that aligned perfectly with our focus on partnerships. Thanks to their hard work, we launched the Partner Marketplace and have created a Rev.io Client Community (which will be public in early 2019) to accompany our Communications billing system. This online forum that will allow clients to connect with each other and partner together on new initiatives. They did all of this while leading our passion and privilege of giving back.

This year we learned valuable lessons and the growth we experienced presented challenges. In particular, stretching certain employees outside of their core responsibilities. I’m proud of the Rev.io Team for facing these issues head-on. The team’s commitment to innovation and relentless drive to achieve extraordinary results allowed new leaders to emerge. Watching our team members grow and earn promotions is incredibly rewarding. Today, I believe we have the most dedicated and brightest employees in our company history.

As we look forward to 2019, we will structure our goals and initiatives around the new theme, Specialize. In the coming months, we look to expand our Senior Leadership Team, hire new team members in every department, and provide additional clarity into roles. By redefining each role, we’ll allow Rev.io employees to reach their full potential, provide clients with an even better experience, and help clients grow revenue efficiently. Thank you for another great year.

I look forward to an exciting road ahead in 2019.  

Happy Holidays,

Brent

Leverage Rev.io’s New Webhook Framework to Streamline and Enhance Integration

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Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has influenced our theme of Promoting Partnership this year. As part of our Promoting Partnership theme, we’re focused on making it easy for clients to build new integrations. That’s why we’re excited to announce the latest enhancement to our REST API platform – webhooks! Now you might be asking: what is a webhook?

A webhook is a feature that allows external users to subscribe to “events” that occur in Rev.io’s billing software, so users can be notified of that event and take action. You can think of it like setting a timer when you bake – instead of constantly having to check the bread in the oven periodically (a traditional API integration where one system “polls” another constantly) the timer goes off notifying you that the bread is ready for you to take the next step!

Rev.io announces the newest enhancement to their usage-based billing system and REST API platform – webhooks!

Already in 2018, we have been thrilled with the adoption rate of our REST API and we know that adding webhooks will help drive deeper, more robust integrations across various platforms. Now, clients using our communications billing software can utilize our REST API platform to build new integrations and save time.

CARING FOR EMPLOYEES, CLIENTS, AND THE COMMUNITY DELIVERS NEW FEATURES

After releasing our REST API and new developer portal earlier in 2018, Rev.io recruited a number of clients to participate on our first ever API “Accelerator Program.” Throughout the program (which took place in Q2 2018), we worked with clients to help them get new integration projects up and running while gathering their feedback about future enhancements.

Throughout the quarter-long accelerator program we heard extensively from our clients about the desire for a webhook framework to ease integration, reduce resource consumption, and deepen integration experiences – and we listened! Not only did we prioritize the webhooks feature because of client feedback, but we also began the third quarter project by surveying accelerator program participants, along with a number of other clients, to help us determine what key webhook events would help them most.

current and future webhooks enhancements

Now, you might want to know, what’s available at launch and what features are upcoming in the future? Well we’re excited to say we have 8 webhook events available today!

Here’s the list of webhook events currently available to Rev.io clients:

  • Bill Created
  • Charge Created
  • Credit Created
  • Monthly Recurring Charges (MRCs) Posted
  • Order Created
  • Order Status Changed
  • Payment Created
  • Rating Completed

Not only that, but Rev.io exists to help our communications and IoT clients grow revenue efficiently. So as you can imagine, we’re not stopping here! Now that the webhook framework is in place with our initial launch events, we are looking for additional feedback and ideas on new webhook events that we can add to help your integration needs. You can share feedback and suggestions on new webhook events using the Rev.io Ideas forum with the REST API Idea category.

Not a client or partner yet? Contact Rev.io to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform!

Rev.io Payments

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Embracing Transparency with Status.Rev.io

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Rev.io has partnered with Statuspage.io to embrace transparency during downtimes and more effectively communicate with our clients. Here at Rev.io, we’re very proud of our 99.99% uptime. But when incidents do occur, we want our clients to be the first to know!

Status.rev.io is our new incident communication tool that clients can use to check the status of our billing platform in real-time. We believe in proactive support, so clients who subscribe via email and/ or SMS will receive important alerts, like status changes, as well as a post-mortem update and an explanation of what occurred. We’ll even provide the steps we will take to mitigate future issues.

This modern platform is yet another addition to our suite of client services, but clients must opt in to take full advantage. In a recent Q & A with Matthew Robison, VP of Client Success, he provided insight into the importance of this tool and why you should opt in!

Q: Why is this tool important?

A: Status.rev.io provides clients with more transparency when there is an issue in the platform. It gives clients real-time updates on the status of Rev.io’s billing platform. From Rev.io Enterprise Portal to Agent Portal, your customers and agents rely on Rev.io! We take our responsibility seriously and want to provide the best set of tools that help you understand how your business is being impacted by downtime incidents and upcoming maintenance.

Q: How often are these metrics updated?

A: If there are any issues, the display statuses of independent functions will update in real-time. In addition, Rev.io employees will use the incident log to communicate the latest changes until the issue is resolved.

Q: How does this help clients?

A: Using Atlassian’s Status Page platform gives clients more transparency when they are having issues with our software and it also allows our clients to know if other Rev.io users are experiencing similar problems. We want to be as honest and upfront as possible with our clients.

Q: Do other companies provide this level of detail?

A: Some do, some don’t. Every company has varying levels of comfort with what they share. Here at Rev.io, we would prefer to overshare which is consistent with our value of Transparent Leadership. It’s each company’s choice to decide how to manage their operation and how they’d like to provide their services. Rev.io strives to provide extraordinary service to clients. This is just one example of how Rev.io’s Client Success Team goes above and beyond!

Q: Why did we create it?

A: One of our core values at Rev.io is Transparent Leadership.  If for some reason Rev.io is experiencing issues by our own fault or for other reasons, our ultimate responsibility is to serve our customers. This platform shows clients what’s happening in the platform in real-time and gives us versatility on how we communicate these issues (via text, email, RSS feed, etc.).

Q: Why should I opt in?

A: So you can be in the know! When you opt in, you can choose how you’d like to be notified if Rev.io experiences any platform downtime. With a 99.99% uptime, platform issues are rare, but being transparent offers our clients 24/7 peace of mind and assurance, knowing that our trusted staff is working quickly and effectively to resolve any issue.

Here’s a recent example of a real incident that many clients experienced on status.rev.io that includes a postmortem explaining what happened afterward. For more information, or to see how Rev.io can help you with our telecom billing platform, contact Rev.io today!

Rest API Collateral

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Rev.io Ideas Collateral

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4 Ways to Build a Great Company Culture

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Looking to improve your company’s culture? According to Forbes, 92% of companies said that improving their company’s culture would improve the value of the company. That’s right, in addition to boosting overall employee morale, culture can also increase revenue. Rev.io has had a fantastic culture since we started in 2002. As a leading provider of IoT and telecom billing software with several Best Places to Work and Top Workplaces awards under our belt, we’re sharing the secret sauce to cultivating culture the Rev.io way.

Companies often struggle with which department should lead the charge towards a strong company culture. The truth is, it begins with your leadership team and prioritizing business initiatives around your most important asset, your employees.

As a growing provider of billing software over the past 15 years, we’ve learned to develop an outstanding culture that promotes growth. Here are four ways you can start building a great company culture:

1. Culture BEGINS With ESTABLISHING A Mission & Values

At Rev.io, we believe that developing a strong culture begins with defining your mission and company values. Our mission—to be the best billing software and back-office company in the world by providing innovative solutions and extraordinary service to our clients and end-users—drives our goals and strategic initiatives. However, the culture of our company (which drives the direction of our billing software) is really defined by our ACT TOP values:

  • Achieving Extraordinary Results
  • Caring for Employees, Clients, and the Community
  • Take Responsibility and Act Like an Owner
  • Transparent Leadership
  • Opportunity to Make a Positive Difference
  • Passion for Innovation

That being said, it’s not enough to stop there. Once you’ve created your mission and values, you’ll have to find ways to weave these into your daily meetings, calls, presentations, and employees’ lives.

Here are a few ways we promote our mission and values internally:

  • We begin each meeting by reviewing the mission and values
  • We share our values with prospective billing software clients during our first sales call
  • We structure our monthly employee award around our values and ask our team to nominate peers who embody our values
  • We develop strategic initiatives and goals around our mission and values
  • We showcase our mission and values around our office (in conference rooms, in the lobby, and in the break room)

2. Foster Team Building While Giving Back

The Rev.io team devotes an entire day to community service as part of our commitment to the “Caring for Employees, Clients, and Community” value. On May 17th, all of our employees volunteered at MedShare, a local organization dedicated to improving the quality of life in underserved communities by sourcing and delivering surplus medical supplies and equipment to countries in need around the world. By taking time away from the business, Rev.io contributed to a great cause and fostered team building

Not sure what organization to get involved with? Sending a quick survey to your employees to find out if there are any groups or associations they’re passionate about is a great way strategy and gets others involved in the planning process!

3. Invest In Your Employees With Ongoing Training & Leadership Development

The future success of your organization depends on developing the next generation of leadership. Some of Rev.io’s rising leaders are selected to be a part of the Operational Leadership Team “OLT.”  This team strengthens our ACT TOP values, collaborates cross-functionally to overcome challenges, and executes strategic initiatives.

In case you missed our Q&A with Rev.io’s Operational Leadership Team, it’s a great read! Establishing a group of up-and-coming individuals, similar to Rev.io’s OLT, gives your employees a chance to further their career, tackle new challenges, and grow their skill set.

Another idea for investing in your employees is establishing a cadence of leadership training. Every other Thursday morning Rev.io employees have a chance to get together to listen to a TED Talk or leadership podcast, discuss the content, share examples from their roles, and see how it applies to the business. In addition to taking the hour to listen to leadership practices, this also gives our team a chance to network with leaders in the organization and other departments. This time is invaluable to the Rev.io Team, and is something that can be easily replicated at other companies!

Rev.io’s leaders understand the importance of developing our people and we set aside a percentage of our budget for local networking events. Pay for your employees to attend training conferences and allow them to participate in opportunities to grow their career. Not only will your business benefit from investing in your employees’ experiences, you’ll also build a culture of loyalty and reduce turnover.

4. Build A Culture That You Would Want To Join

The last point here is the most simple but often overlooked. In the words of Kevin Elko, our 2017 Client Summit keynote speaker, “this is about people.” We get it, your company has lofty goals, limited resources, and revenue targets to meet. We do too! That being said, the employees’ expectations of a company are changing and it’s important that your company adapts to those changes. It’s one word – flexibility. Providing your employees with flexibility around schedule, office environment, and work from home days will create a more loyal and productive workforce.

We’ve made it easy for our employees to work remotely and after-hours with video-conferencing applications and collaboration tools like Dropbox, Google Drive, and Slack. In the technology world we live in today,  most of your employees can work anywhere with internet access. Having a flexible work environment shows compassion for your employees, some of who may have long commutes, young kids getting out of school early, or spouses with crazy schedules. When your employees feel valued, they feel a sense of self-accountability and go above and beyond for the company.

Equally as important as flexibility, is designing an office environment that represents the culture. Walking into an office and instantly feeling the energy of the organization helps with recruiting, sales meetings, and even investors.

Here are several no-cost or low-cost office ideas, taken directly from Rev.io’s HQ:

  • Dress-down code – leave that suit and tie at home folks (you can even wear shorts and flip-flops)!
  • Ping-pong table – cross-department tournaments anyone?
  • Standing desk room – turn a conference room or empty office into a “quiet room” of standing desks and you’ll be shocked by how many people use it!
  • Lounge room – create a room where employees can get away from their desk and get their creative ideas flowing.
  • Communal library – bring in those books that you love but you’ve already read and share them with the team!
  • Book club – read a book together and meet once a week (during a BYO-lunch meeting) to discuss each chapter.

Creating a great culture is all about establishing an organizational focus (mission and values), embodying your values, investing in your people, embracing flexibility, and aligning your office space to your culture.

Ready to join our fast-growing company? Get in touch to learn more about Rev.io’s billing software! Or, check out our culture page for more employee benefits and our jobs page for open positions. We’d love to hear from you!

Rev.io Maintains Highest Level of Security Standards by Deprecating Support for TLS Protocol Versions 1.0 and 1.1

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Rev.io clients use HTTPS to securely connect with Rev.io’s IoT and telecommunications billing system, API, Agent Portal, and Customer Portal (or BillCenter).

We use the Transport Layer Security (TLS) protocol to encrypt these connections. To ensure the security of our systems, and maintain our compliance with the PCI Data Security Standard (PCI DSS) for safeguarding payment data, Rev.io is updating its product suite to require a minimum of version 1.2 of TLS for all HTTPS connections.

Support for TLS versions 1.0 and 1.1 is being deprecated on June 14, 2018.

As a result, anyone attempting to connect to Rev.io products using unsupported browser versions will be unable to do so.

To continue using Rev.io products, you will need to upgrade to a more modern browser with support for TLS 1.2 or later. For applications integrating with Rev.io products, all HTTPS and API connections will require a minimum connection strength of TLS 1.2 or later.

To help our clients and end-users prepare for this change, we’ve come up with some FAQs and we’re excited to share these with you here!

1. what does this mean?

Rev.io will stop accepting TLS based HTTPS connections made using TLS versions 1.0 and 1.1 beginning June 14, 2018. As a result, clients and applications attempting to connect with older versions of TLS will not be able to establish a secure connection and will be unable to access Rev.io products.

After deprecation, Rev.io will no longer address bugs and minor issues specific to connections supporting TLS versions 1.0 and 1.1. We will continue to resolve any major breakage in functionality until the deprecation date. After deprecation, Rev.io will also no longer provide support for connections supporting TLS versions 1.0 and 1.1.

After the deprecation date, if you are connecting using TLS versions 1.0 and 1.1, you will fail to establish a connection and will be unable to access Rev.io products.

2. which rev.io products will be impacted?

This change applies to Rev.io’s IoT and telecommunications billing system, API, Agent Portal, and Customer Portal (or BillCenter).

3. why is rev.io removing this?

The PCI Council has mandated that support for version 1.0 of the TLS cryptographic standard should be deprecated by June 30, 2018 for companies to stay compliant with the PCI Data Security Standard (PCI DSS).

Rev.io’s mission is to keep clients ahead of their competition and grow revenue efficiently. As part of this promise, we’re maintaining the latest security standards for our usage-rating and telecommunications billing system with this TLS change.

4. am i affected?

All Rev.io products are impacted by this change, including Rev.io’s IoT and telecommunications billing system, API, Agent Portal, and Customer Portal (or BillCenter).

Additional information about specific products is below:

Rev.io’s IoT & Telecommunications Billing Platform

  • Your Rev.io site (clidentcode.rev.io) will no longer be accessible from any browser or device that does not support TLS 1.2 or higher after the cutoff date. This means you will not be able to access your full suite of Rev.io functionality including billing, ticketing, and/ or reporting.

API

  • For applications integrating with Rev.io, all API connections will require a minimum connection strength of TLS 1.2 or later. If your API connection is not updated to meet this minimum security standard, the connection will not succeed and your application will not be able to connect to Rev.io.

Agent Portal

  • After the cutoff date, your Agent Portal site (clientcode.agentclick.com) will no longer be accessible from any browser or device that does not support TLS 1.2 or higher. This means that your agents will not be able to access any Agent Portal functionality if their browser or device does not meet the minimum security requirements.
  • We recommend reaching out to your Agents directly to communicate this change as well as posting a news item or alert to the Agent Portal from your Rev.io site. If you need assistance completing this, please feel free to contact our Client Success Team!

Customer Portal (or BillCenter)

  • After the cutoff date, your Customer Portal site (clientcode.billcenter.net) will no longer be accessible from any browser or device that does not support TLS 1.2 or higher. This means that your customers will not be able to access any Customer Portal functionality if their browser or device does not meet the minimum security requirements.
  • We recommend you reach out to your Customers directly to communicate this change as well as posting a news item or alert to the Customer Portal from your Rev.io site. If you need assistance completing this, please feel free to contact our Client Success Team!

5. What do I need to do?

For you: be sure that you are running on a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. If you are not using one of these browser versions or newer, you will need to update to at least one of these versions.

For your agents: be sure that they are running on a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. If any of your agents are not using one of these browser versions or newer, they will need to update to at least one of these versions.

For your customers: know that they will be able unable to connect to Rev.io if they are using older browsers. To continue to use the products, they will need to be using a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. Mobile versions of Rev.io products will also fail to connect securely on Android OS version 4.1 and below, or the Android Browser on Android 4.4.4 and below. Customers with iOS devices prior to iOS 5.1 will also be unable to connect to Rev.io securely after the deprecation date. Customers should update the version of mobile operating systems to gain support for TLS 1.2 or use a more modern browser with support for TLS 1.2.

6. what browsers can i use?

The minimum browser versions include browsers such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30 or Apple Safari 7. iOS 5.1 and Android 5 Lollipop or later will be required to connect to the mobile web versions of the products.

7. What happens if I don’t migrate before the removal date?

You will be unable to securely access the Rev.io products beginning June 14, 2018.

8. WHO SHOULD I CONTACT IF I NEED HELP OR HAVE QUESTIONS?

For more information about Rev.io or if you have specific questions about how this change will impact our IoT and telecommunications billing system, please contact our Client Success Team!

Leverage Rev.io’s New REST API & Streamline Usage-Based Billing

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What is the API? We’re glad you asked! Our API lets you interact with Rev.io’s usage-based billing platform and data without knowing how we store it or having access to our database.

usage-based billing system

As part of our commitment to keeping our Communications and IoT clients ahead of the competition, Rev.io is constantly developing new tools and features, with our new REST API the latest (and possibly largest) enhancement to our usage-based billing platform.

And, we didn’t create the REST API just for our clients and partners, but for ourselves too! We’re moving towards an API-first architecture, building Rev.io itself on top of our REST API. That means consistent behavior whether you’re using our web interface or making an API call, and you can count on us to keep the API up to date.

our passion for innovation keeps clients ahead

As telecom and fleet management service providers, streamlining internal processes and managing usage rating are crucial to your success. That’s why we’re focused on making it easy to integrate with Rev.io. Using our REST API, clients and partners can connect Rev.io directly to third-party systems, eliminating manual errors and saving you time.

Since we already have a SOAP API, you may be wondering why Rev.io spent the time and resources to build a brand new REST API. For us, the decision was simple.

Our REST API provides significant benefits over the SOAP API:

  • Standard HTTP methods – Well-known web methods like GET and POST mean you spend less time learning how to talk to our API.
  • More data formats – Supporting many data formats (including XML, plain text, HTML, and JSON) makes it easier for you to work with us.
  • Cache memory/ stateless client – We get to keep track of less data, and you get faster API access and easier recovery from errors.
  • Increased visibility & reliability – We’ll be making the same API calls you are, so we’ll see issues and make enhancements sooner.
  • Easy implementations – All these benefits make using our API faster and easier!

In addition to designing and building our REST API, we’ve also released our Developer Portal, a centralized place for REST API documentation, FAQs, and sample requests and responses, where you can make real API calls and get questions answered fast!

SHARE YOUR FEEDBACK & GET IN TOUCH

Already using the REST API? Clients can share feedback and suggestions using the Rev.io Ideas forum and the REST API Idea category. Your feedback helps us shape the future of Rev.io’s REST API and usage-based billing system. New to Rev.io’s REST API?  You can learn more by watching our Live Demo of Rev.io’s REST API & Developer Portal webinar or by reading our REST API information sheet.

Not a client or partner yet? Get in touch with us to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform! You’ll learn more about our telecom billing system and how we can help your business get to the next level. 

This blog post is the first of a two-part series about our REST API – subscribe to Rev.io to hear about future API enhancements.

 

20 Steps To Usage-Based Billing

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A Note from Rev.io’s CEO – Our Results & Achievements in 2017

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Team,

I want to personally thank each of you for your hard work in 2017. I also want to congratulate you for the countless accomplishments this past year. It truly was the best year in Rev.io’s history, and the records reflect it.

In 2017 we sold the most new clients in a year, activated our 100th client, and on-boarded more clients than any previous year. Our service was more consistent than past years, and we built our RESTful API, which will prove to be the most significant and valuable change to Rev.io as it expands and is adopted internally and externally.

We also launched new departments and created new roles whose contributions helped make all this happen. Rebranding (yes that was completed this year) and Marketing’s focus on building awareness increased new opportunities in our target market and IoT, helping us fulfill a record year for sales. Enablement’s involvement in the on-boarding process and assisting our current clients contributed significantly to our record on-boarding year and client retention goal. For Platform, we reorganized the development teams, changed the planning process and added new roles to support learning and manage the team’s priorities. This resulted in a better learning environment, consistent service to clients, and structure to focus on our roadmap. The mark of a great team is its ability to achieve extraordinary results!

Our successes and records did not come without challenge. For that, I am so proud of all of you. At the halfway point in the year, our progress towards our annual goals was off-pace. This meant we needed to evolve and make changes that impacted everyone. Thank you for embracing change. I want to especially recognize the OLT for quickly understanding why changes were needed, for helping provide valuable feedback into the best approach, and ultimately executing.

I want to thank all of you for trusting the SLT. They set the tone for what had to happen, but it’s your trust in them that made our success possible this year. Through all of this, no one lost sight of the need to care for our clients and to listen to our clients’ input, which proved to be the catalyst for moving to billing-first on-boarding. When I reflect on the past six months, I clearly see each of our ACT TOP values in play. That’s special!

It’s the culture at Rev.io that makes success happen, and although the records and results were incredible, I am personally most proud of the development of our people and how you grew as professionals and leaders this past year. I see leaders across the company at all levels and tenure.

When we developed our theme of Empower & Evolve, Empower implied providing opportunities for team members to step up, lead, and make a difference. Empowering employees will carry forward into 2018 and remain a mainstay of our culture as we continue to grow. Culture wins!

As we look forward into 2018, we have a lot to be excited about.  As with previous years, we will build on our theme of Empower & Evolve by Empowering you to help. Rev.io promotes partnerships.  We exist to help clients grow revenue efficiently.  In 2018, we will fulfill this by strengthening and expanding our partner base to complement Rev.io’s platform, team, and clients.  Focusing on partners will drive us to assist with API adoption, improve our product management, launch Rev.io payments, and maintain over 100% revenue retention.

Lastly, we will be more intentional about our community involvement both networking and creating local partnerships, as well as increasing our commitment to making a difference in the community through volunteerism. Thank you again for such a great year.  I look forward to a fantastic journey together in 2018. I wish you and your families a Happy New Year.

All the best,

Brent Maropis

Rev.io CEO

Rev.io and employees are passionate about helping clients grow effectively. We’re privileged to work alongside with leaders in the Communication and IoT industry to prepare for the future. If you have questions about how Rev.io’s telecom billing platform can help you stay ahead of the curve, get in touch with us.

How To Develop The Next Generation of Leaders – A Q&A With Rev.io’s Operational Leadership Team

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Rev.io challenges the status quo. Through the years, we’ve done this by following our mission – to be the best billing and back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end-users – and embodying our ACT TOP values.

Rev.io Billing system

At Rev.io, we’re committed to helping clients grow. For the last three years, our clients, aided by our billing system, have grown by more than double the industry average. To keep clients ahead of the changing market, we’re constantly evolving our platform and company.

In order to maintain excellent customer service, we’ve expanded our team each year. As our team grows, so does our commitment to our core values. Two years ago, our company established the Operational Leadership Team “OLT” – a group of Rev.io’s rising leaders – to strengthen our ACT TOP culture, collaborate cross-functionally to overcome challenges, and drive and execute strategic initiatives.

Rev.io

For any modern company, investing in the next generation of leaders is an investment in your company’s future. With a new year approaching, now is the perfect time to develop a plan for preparing and coaching your company’s rising individuals.

Here’s our “How To Develop Your Next Generation of Leaders” Q&A with Rev.io’s OLT:

1. How did the Senior leadership team (“SLT”) choose the individuals on the OLT?

“That’s a good question. I think they saw individuals on each team that showed leadership potential and could help create a stronger culture in the company. It was definitely important to choose a diverse set of individuals – we each bring a different set of strengths and weaknesses to the group.” – Seth Adkins

“Originally OLT members were chosen by the SLT, but that process has evolved since the group was created. In order to define what the OLT goals are and drive our focus, we’ve created a team expectations document. Expectations of each team member include embodying our ACT TOP values, having a positive attitude, demonstrating leadership qualities, and showing a desire to take on additional responsibilities. It’s important that we keep the group cross-functional, so we look for new team members that meet the OLT expectations and someone that can provide a new viewpoint or perspective.” – Olivia Sekerak

2. were you at all hesitant about joining the olt?

“I wasn’t at all because I’m looking for opportunities to grow and become a better leader. I knew it would be a lot more work and responsibility, but I was excited about taking on that challenge.” – Ryan Koontz

“No, not at all. I knew it would be a natural next step for where I wanted to go career-wise. Being on the OLT has given me additional responsibilities and requires us to work through challenges, but it’s been a welcome change and I think we’ve risen to the occasion.” – Mark Holloway

3. tell me a little bit about the disc assessment – did it have an impact on the team or helped you interact with other olt members?

“The DISC assessment helps identify how you work – it’s almost a work personality test. For me, it’s provided context when working with others, made it easier to address conflict and find better ways to collaborate with OLT members. Knowing my DISC profile and the profiles of other OLT members has made me more aware of my natural reactions and those of others, too.” – Catherine Johnson

“It really helped me understand my natural tendencies and also how I can work better with others.” – Leslie Ingram

4. how has being on the olt helped you grow in your career and as a leader at rev.io?

“Being in Sales, has helped me find ways to make a difference across the whole organization, rather than just being focused on bringing in new revenue. I have really enjoyed being involved in the initiatives and strategic goals for the company – I like helping drive Rev.io’s direction.” – Ryan Koontz

“I would say that it’s helped me reach out to other departments and be more involved with the company as a whole (and not just the Platform Team). It’s also given me a chance to understand the business better and learn more about our clients and their needs.” – Seth Adkins

5. In your eyes, what are the top 2 biggest accomplishments that the olt has played a role in over the last 2 years?

“Rebranding!!!  The other item is that I think we became a voice for all employees.  We all have strong relationships with different team members and through these relationships, we have a good idea of what goes on day to day.  When something creeps up, it doesn’t have to grow into a problem.  We know what’s going on and we can address any concerns or needs or make sure they get escalated when we cannot control or change a situation.” – Leslie Ingram

“One is the rebranding initiative. Rebranding a company is always a hard thing to do and we definitely had a big part in driving that change – both with clients and our team internally. The other one is something that we continue to do as an OLT team; we bring to light successes and challenges within the company and convey those to the SLT.” – Seth Adkins

6. do you think being on the olt gives you a greater sense of ownership or has made you more loyal to the company?

“Both. I feel more connected with the company than ever. I am very passionate about the company’s success and constantly find new ways to make a difference. I want people who come in and interview to be excited about working here – to see the culture, platform itself, and internal processes. We’re growing like crazy so we’re constantly trying to stay ahead of ourselves.” – Ryan Koontz

“Our company is super transparent – even outside of OLT – but it’s helped me build relationships with people in other departments. The OLT has also become a sounding board for me. When I’m dealing with an escalation or specific concern, I’ll bring it to the group and it’s great hearing different viewpoints on the issues we discuss.” – Mark Holloway

7. tell our readers about the training or coaching you’ve received while on the olt.

The leadership and management training is one of the biggest benefits of being on the OLT. Our executives have brought in a team of outside leadership consultants to meet with us about once a quarter – it’s been a great opportunity for me to learn more about my personality type, the key characteristics of a successful team, and best tactics for resolving conflict and tackling challenges together. Beyond the leadership training, we’ve also participated in management training – I’m using these management principles almost daily now with my [marketing] team. And, lastly (but certainly not least), we’re also almost a trusted group of advisors for the SLT. The OLT acts as a liaison between the SLT and the company – that accessibility to our executives gives me more insight into the company, and that is definitely something I didn’t have before joining the OLT.– Olivia Sekerak

“The DISC assessment was fantastic.  Also working the the 5 Dysfunctions of a Team as a group and meeting regularly with a consultant to discuss the findings for our team.  We are working through each item in the book and completing exercises to strengthen our team.” – Leslie Ingram

8. is there anything else that you’d like to share with other companies that are interested in developing their next generation of leaders?

“One area where Rev.io excels is in empowering younger team members. I think it’s really important to remember that age and experience aren’t necessarily a factor in leadership. People can demonstrate leadership principles at any stage of their career. I think it’s crucial for companies to NOT discount the ideas of younger employees, especially those looking to grow their team.” – Catherine Johnson

“You don’t have to be a leader to lead at Rev.io. One thing Rev.io does extremely well is empowering their employees. The natural leaders seem to organically take on more responsibility and eventually we all became “Team Leads.” I’ve worked in other companies where this mentality wasn’t present and I applaud Rev.io for building an environment that encourages young leaders.” – Mark Holloway

“I think it is essential to growing the next level of leaders and management in your organization. You are forced to handle difficult situations, work in a setting of peers outside of your functional area and build relationships with those team members to create a stronger organization. You learn how to share successes and challenges and work together to address those challenges. It creates a level of trusted team members that have relationships throughout the organization. You will have the pulse of the organization with this conduit in place.” – Leslie Ingram


If you’re a communications service provider interested in our telecommunications billing software or an IoT company looking for an IoT billing engine, contact Rev.io today – we’d love to show you a guided tour of our solutions.  We’re helping service providers, like you, save time, reduce billing errors, and grow revenue fast.

Or, if you’re on the hunt for a new job opportunity and would like to join a leading B2B software company, you’ve come to the right place! Rev.io invests time and money into developing the future of the organization. Take a look at our culture page to learn more about the benefits of working here!

Overview: Rev.io Onboarding

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The Diary of an SDR for IoT and Communications Billing Software

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Straight out of college, I knew that I wanted to be in B2B sales. With no prior sales experience, except a retail job, I followed the path of many aspiring sales executives and accepted a job from Rev.io as a Sales Development Representative (SDR). For those of you unfamiliar with the role, my job is to set up initial meetings with decision makers to entertain switching out their telecom billing software. For Communications Service Providers, replacing their IoT billing and back-office software platform can be stressful and time-consuming. Luckily, Rev.io is the best billing and back-office software company in the Communications and IoT industry.

Since I started at Rev.io in mid-February, I’ve made 8,935 calls. There was definitely a learning curve for this role and a lot of awkward moments in the process. A failed brunch joke comes to mind as well as a CEO angrily quizzing my geographical knowledge of Pennsylvania. Despite this, the moments that stick out are the wins. It feels great to set an appointment with a decision maker after they claim – within the first 30 seconds –  that they are not interested. It feels even better getting past a gatekeeper to speak to the founder of a $100+ million dollar company and setting an appointment.

I remember my first week I was scared I wouldn’t be successful because I didn’t set an appointment. I stuck with it and kept using the tools and people around me at Rev.io to coach me on prospecting and cold calling more effectively. I learned how to succeed in this role and, after 7 months, I finally hit my quota of qualified opportunities sourced and pipeline sourced in a quarter.

While a lot of people’s anxiety rises at even hearing the phrase “cold-call,” I am glad that I took this position as I have learned a lot in the process. Some advice to the newly-appointed SDRs, you need to have a good attitude to succeed in this position; you’re more than likely going to sound horrible your first few calls; and lastly, there is a learning curve to cold-calling.

key takeaways:

1. Be naturally curious – hang in there and ask as many questions as possible on the call. I’ve had calls that I didn’t think would go anywhere, yet after 15 minutes, I found enough value to set an appointment. I make it my goal to always try to find something new about the company on each call that is relevant to what we do. You haven’t done your job as an SDR if you haven’t yielded any new information. You have just wasted your time.

2. Have confidence in your calls – if you act like an appointment is an elusive unicorn, then you won’t ever set them. I have definitely set appointments just on my attitude and confidence. If you are nervous about setting an appointment, what does that say about your product? While my product knowledge and sales ability increased over time, the catalyst to sourcing more opportunities was my increase in confidence.

3. Show them that you know them – it’s what separates you from telemarketers. It makes your pitch warmer if you tighten the aperture in your call. What sounds better?

A. We provide a communications billing software to telecom service providers.

B. We provide a sophisticated IoT billing and customer management solutions to VoIP and internet providers in Massachusetts – we’re actually working with (client name in state) in your area to help them improve their billing operations.

It isn’t that difficult to leverage that little bit of information, but it shows that you have put in the effort and done your research. A prospect is much more inclined to listen to someone who knows them than listening to someone despondently recite the same canned line for the 70th time that day. If you have relevant information from a previous call, be sure to leverage that information.

4. Qualify your appointments – there is no point in setting appointments if they don’t make sense. My first few appointments were not qualified at all; not only did I waste the prospect’s time, but I also wasted our Account Executive’s time. Before you even call, you need to make sure that the company is an ideal fit. If they are not in the industry that you are catered to then why would you call them? While on the call, you need to make sure that you have a legitimate reason for the company to meet with us, you need to know who is meeting with us and who else will be involved in the decision-making process. If they can afford the product, and if making the decision to buy your product aligns with their initiatives and the timelines they have in place. This enables your sales team to be better prepared for the initial appointment and furthers your chance of sourcing a deal. After all, the whole purpose of an SDR is to source deals.

5. Have a schedule in place – to be a successful SDR, you need to be disciplined and have a schedule set in place. I would block off my first hour each day adding leads, doing research on Linkedin for new contacts within an organization and research on company websites to find relevant information for my calls. Then I would spend the next 2-3 hours cold-calling until lunch time: I had a goal set of making at least 30 calls before I ate lunch. After lunch, I would sit in on an AE’s call or listen to material to help me hone my sales skills and product knowledge. After that, I would keep calling until the end of the day. I made sure that I would hit at least 70 calls a day.

Being an SDR for an industry leading Communications billing software is exciting and rewarding. The SDR role with Rev.io has been a fantastic learning experience and I’d encourage any recent graduate, who’s interested in Sales, to pursue similar positions. For more information about career opportunities at Rev.io or our sophisticated billing and customer management solutions, contact Rev.io today! We’re here to help!

 

Rev.io Activates Vertical Communications to Hit 100 Clients Using their Recurring Billing Platform

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Rev.io, the leading Quote-to-Cash billing and customer management solution for Communications and IoT service providers, is proud to announce that we’ve reached 100 active clients after onboarding Vertical Communications. With an all-star roster of Communications and IoT clients, Vertical Communications joins top organizations benefitting from Rev.io’s telecom billing services.

“Thank you to Vertical Communications for the partnership between our companies,” says Brent Maropis, CEO of Rev.io. “This is a big milestone representing Rev.io’s proven experience and the strength of our client ecosystem, which ultimately gives us a unique advantage. We’ve onboarded over 70 clients since 2013 and reaching 100 clients today reflects our eagerness to change before we have to, our drive for continuous innovation, and the tremendous success and support of our clients.”

Selecting Rev.io is part of Vertical Communications’ initiative to roll-out new solutions in an effort to better serve their customers’ evolving and unique needs.

Rev.io’s full suite of new order quoting, integrated usage rating, workflow automation, subscription billing, and customer management solutions will support Vertical Communications’ new strategies and portfolio expansion.

Enhancing their support functionality was one key motive for Vertical Communications to implement the award-winning revenue management platform. By leveraging Rev.io’s cutting-edge customer management technology, Vertical Communications will save time and improve their end-customer experience. In addition, the Vertical Communications team will enjoy time-saving capabilities through Rev.io’s integrated usage rating to Momentum and LG. We look forward to assisting our newest active client with current and future growth strategies. With a client-driven roadmap, we’re confident that their innovative telecom billing software will continue to improve and keep clients ahead of their competition.

“Onboarding our 100th active client is an incredible achievement for Rev.io and what a fantastic client to be part of our company milestone,” remarks Ross Overstreet, Founder and CTO of Rev.io. “Achieving this goal was a team effort, across all of our departments, and I’m very grateful for the team we have in place today.”

Rev.io’s telecom billing software was built to help Communications and IoT service providers grow, compete, and innovate their existing business models.  The award-winning, cloud-based platform enables client growth with its customizable interface and integrated usage rating. With a client-driven roadmap, Rev.io continues to solve the mission-critical back-office challenges for Voice, Data, Network, and IoT service providers. We look forward to partnering with Vertical Communications and enabling their new initiatives with their robust monetization platform.

Ready to join Rev.io’s growing line up of partners? Request a demo here.

How to Build a More Innovative Team, According to Rev.io’s C-Suite

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What exactly does it mean to have an innovative team?

Innovation is a buzzword thrown around loosely in corporate life, but all-too-often lacks a defined path or strategy. When you look at the numbers, this disconnect between business and innovation becomes clear…

Two-thirds of organizations say that innovation is crucial to survival, yet fewer than one third say they are innovating successfully to drive growth and increase revenue.

“Passion for Innovation” is a Core Value within Rev.io’s culture, and we let it lead the way in everything we do. Today, we’re going behind-the-scenes with two members of our c-suite to paint a picture of how we build and promote an innovative team within our company culture.

Here are some innovation tips from our CEO, Brent Maropis, and VP of Operations, Geneva Gross.

What does innovation actually mean? What does it mean to you?

Brent: “Innovation is identifying and implementing new ways in which we perform tasks, processes, and projects faster, more consistently, easier, with better results.”

Geneva: “At its core, innovation is just a “new idea” relating to process, tools, or concepts. To me, the qualifier for innovation extends beyond this definition – to be a truly innovative team, a significant or measurable impact is a must. In other words, is the idea significant? Does it matter? If I completely change the way my department runs but it has not made a measurable or significant impact to the well-being of my team or the overall customer experience, that isn’t innovation. That’s just a process change.”

How do you promote innovation within the Rev.io team? What’s the strategy?

Brent: “We measure what matters and provide transparency into those results. This transparency prompts feedback from employees, partners, and clients, which we then use to identify opportunities to improve processes and solve problems. We make sure our employees feel empowered to innovate and evolve everything we do.”

Geneva: “Our team leaders set an annual theme and six month strategic plans. We discuss this strategy with our teams, meet twice a year to align, and work with our Operational Leadership Team to uncover innovative ways to fulfill the strategic plan. This helps align the entire organization around a shared goal and provides the framework for our employees to be innovative with meeting those strategic goals.

Our functional teams also meet quarterly to make changes to business process, tools, and concepts. Each quarter starts with the idea that no process or tool is safe from change or replacement. Evolution is a necessity at Rev.io, and providing an environment where each team member has influence in their functional area supports leadership development and promotes grassroots change.”

“We publicly recognize those who show a passion for innovation in their day to day.”

– Geneva Gross

Rapid change and disruption are necessary to stay competitive in today’s market, but how can you keep your team engaged and positive throughout the process?

Geneva: “In my opinion, the most important thing is simply allowing change to happen. Most people want to evolve and grow and get excited about how this change will positively impact their future. So, give everyone a voice to weigh in on the change. This alignment will increase your chances of getting team buy-in or, at the very least, more positive attitudes because they know they had a direct influence in the future of the organization.”

What is technology’s role in enhancing team innovation?

Geneva: “Technology’s role is to remove obstacles to allow employees to be innovative change agents. I look to technology to allow us to be faster, remove decision points, eliminate repeated tasks, and provide visibility within the organization. I want to the tools to do the work so our people can come up with creative solutions for our clients.”

How do you keep innovation in mind during the hiring process?

Brent: “We ask behavioral-based questions that quantify a candidate’s willingness and ability to succeed in an innovative environment. We require each candidate to provide an example of how they have fulfilled their value for innovation in the past and their vision for driving it in the future. After each interview, we rate the candidate’s passion for innovation based on their answers.”

A few examples:

  • Please tell me about a time that you were presented with an issue to which you did not have adequate resources immediately available to solve and how you overcame it?
  • What technology are you most excited about currently and why?
  • Relate a time when you had a new idea and how you made the idea heard.
  • Explain a time when you were involved with changing and innovating your environment.

What are some common innovation roadblocks, and how do you encourage the team to move past them?

Geneva: “Analysis paralysis comes to mind. If you overanalyze, it is hard to just get off the ground. Innovation starts with the idea. Jump right in and get comfortable with being uncomfortable.”

“Relying on old habits and getting stuck in comfort zones. We create a theme for the company each year, set specific goals, and reward those who innovate.”

– Brent Maropis

Want to know more about how Rev.io is innovating to become the best cloud billing system and back office software company in the world? We invite you to meet Rev.io and learn more about our team and our process today!

Meet the Women Engineering a Better Future at Rev.io

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The Future Is Female…

While more women are graduating with four-year engineering degrees than ever, they are still underrepresented in the engineering industry and are more likely than men to leave the engineering profession. In fact, although women make up 20% of engineering school graduates, they make up a mere 12% of practicing engineers.

“Increasing the persistence of women in engineering at all stages of their careers is imperative to solving this talent shortage.”

– Society of Women Engineers

At Rev.io, we provide a culture that supports and empowers our team to work hard and enjoy thriving careers. Today, we’re going to give you a behind-the-scenes visit with two of our female engineers, Ginah and Catherine.

Meet Ginah and Catherine – Two of Rev.io’s Female Engineers

female engineer atlanta              rev.io female engineer

What’s your name and job title?

Ginah: “Ginah Colon – Software Engineer”

Catherine: “Catherine Johnson – Software Support Engineer”

Where did you go to school and what did you study?

Ginah: “Georgia Institute of Technology – Electrical Engineering”

Catherine: “Georgia State University – Computer Science”

What first interested you about a career in technology and/or engineering?

Ginah: “As a kid growing up, I was always good at math but I also had a curiosity about how things worked. Anytime a device (like an alarm clock) broke at our house, I would take it apart to try to fix it. This made my parents, and other adults, make the “you’re going to be an engineer” comment, and the more I heard that, the more I considered it.”

Catherine: “Watching my Dad build computers as a kid drew my interest. My sophomore year of college, I took a programming course and after my first day of class, I changed my major to computer science. I’ve been pursuing it ever since.”

What’s the most challenging part about being a female in this industry?

Ginah: “The most challenging part of being a female engineer is the side conversations that happen in class or at work. Not to be too stereotypical, but you are constantly having to participate in “guy” talk, meaning the conversation is about cars, sports, yard work, etc. I know enough about those topics to hold my own, but not having a female counterpart to discuss other topics of interest can be difficult.”

Catherine: “Since I didn’t go to an engineering school, I was usually one of the only females in most of my classes, so I didn’t get to make a lot of female engineer friends. Being out of college now, I have met so many amazing women doing great things in the technology field. It makes any loneliness I experienced in college well worth it.”

What’s the most rewarding part of being a female engineer?

Ginah: “Squashing stereotypes and surpassing expectations. Every time someone is surprised by my profession, my alma mater, or my efficiency and hard work, I’m reminded that I’m helping to pave the way for future female engineers. Hopefully, one day, we won’t be seen as unique or as “female” engineers at all. Instead, we will simply be engineers, experiencing the same challenges and rewards as our male counterparts.”

Catherine: “Definitely being able to show other women that it is possible to be successful in a male-dominated field.”

What advice do you have for females aspiring to become engineers?

Ginah: “I advise future female engineers to do their research, look into what it means to be an engineer. Look up the different types of engineering – there are far more variations than you’d think. Finally, look up the different careers you can pursue with an engineering degree – it’s not just one path of joining an engineering team.”

Catherine: “Don’t let anyone tell you that you aren’t good enough or smart enough and always stand up for what you believe in, even if you’re the minority.”

To learn more about what’s driving female attrition in the STEM professions and how your organization can better advocate for women in engineering, check out SWE’s recent study. Or, if you’re a female engineer looking for job opportunities at a company recognized as one of Atlanta’s “100 Best Workplaces for Women,” learn more about the Rev.io culture today!

Rev.io Annual Memo 2018

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Behind-the-Scenes: Meet the Real Team Rev.io

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If you’re a Rev.io client, you probably know our team as the best-of-the-best in billing and back-office management. While we love helping businesses like yours grow, we are just regular people, with regular interests outside of work (we know – it’s hard to believe). After all, we didn’t get recognized as one of the “Best and Brightest Companies to Work for in Atlanta” for nothing.

Here are few behind-the-scenes insights to help you get to know our team a bit better.

ACT TOP Nominations

Each month, the Rev.io Team gets together for our all employee meeting and a chance to recognize one another (through nominations) for embodying our values over the month.  During the meeting, our Senior Leadership Team provides transparency into progress toward company goals, the organization’s financials, and overall status of each department.

Team Building Activities

Achieving extraordinary results and delivering exceptional service is our passion, but we like to cut loose every now and again. Once a month, team Rev.io hits up Fado’s Irish Pub in Buckhead Village for happy hour. Our go-to order? French fries, craft beers, and red wine. If anyone has suggestions for other great happy hour spots in Buckhead (especially with outdoor seating once the weather gets warmer) hit us up in the comments section!

Our Buckhead Digs

We are proud to work and play in the heart of Buckhead, surrounded by other innovators in a popular Atlanta tech hub. We take full advantage of everything the area has to offer (like Marta access and award-winning dining). Our office has a ping pong table (heated tournaments included), corn hole, a toddler-sized basketball hoop, a portable putting green, and….a Nintendo 64. But we promise, we’re professional adults who you can trust with your billing and customer management needs…

Office Fun & Competition

Last, but not least, we are unbelievably proud of our home-state football team – the Atlanta Falcons. Despite a heartbreaking, final-quarter loss, we made it to the Super Bowl and gave the Pats a run for their money! As you can guess, with headquarters in the south, we all take our football very seriously – so each year we host an office fantasy football league. The prize? A two-foot-tall trophy that proudly sits on the winner’s desk for the rest of the year (and bragging rights, of course).  Also, team Rev.io isn’t embarrassed to admit that we love ABC’s The Bachelor. The real question? Is Corinne going to take that final rose?

Interested in working with our team? Learn more about our culture and check out our list of current openings.

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