Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has greatly influenced our approach to integration options throughout 2018 and into 2019. We’re always looking for new ways to enhance our usage-rating and billing system. That is why we are extremely excited to announce our public launch on the Zapier platform. Zapier is a tool that allows you to automate tasks and save time by connecting apps you use every day. Using Zapier’s extensive platform, you can connect Rev.io to 1,000+ apps with the click of a button!
To automate workflows, you set up “Zaps” on Zapier’s platform that connect Rev.io with another available app, like Salesforce or ConnectWise Manage. A Zap is simply a series of steps that are configured to automate processes like adding a contact to a Customer Account in Rev.io when a contact is added to that Customer Account in Salesforce. You can also configure multi-step Zaps that allow you to link multiple apps together. Our app comes with pre-configured templates for “plug and play” ease of use!
Today, Rev.io’s app will offer 4 Triggers, 1 Search, and 2 Actions. Triggers, Searches, and Actions (TSAs) are Zapier’s terms for the work the platform performs. From the Zapier Terminology guide, “A Trigger is the event that starts a Zap… An Action is an event a Zap performs…” and search is a search performed inside the Rev.io app. We’re expecting to expand Rev.io’s list of Zaps throughout this year, but you can always access the most updated list of TSAs on the Rev.io app.
If you need more help with a Zap, take a look at our on-demand webinar recording, or check out the multitude of Zapier related resources:
You can get started today by logging into Rev.io and navigating to the user menu in the top right where you will see our newly embedded Zapier Widget or going straight to Zapier’s website to setup a Zap! That’s right, you can access our Zapier Widget directly from Rev.io’s usage-rating and billing system.
Ready to get started? Check out our on-demand webinar recording for a tour of Rev.io’s zaps and functionality. Not a client or partner yet? Get in touch with us to learn more about Rev.io’s usage-rating and billing engine with integrated customer management, tax calculation, workflow processes, device inventory, custom quoting!
Whether you’re managing an established telecom resale channel and looking to sharpen your sword or if you’re just contemplating adding a partnership program to your business, we’re here to help. The channel landscape has changed drastically due to the rise of SaaS, cloud, IoT, and usage-based offerings. In addition, new types of partner relationships are emerging to complement any offering and any industry. Building, piloting, and managing a resale channel is more important than ever.
In the first part of our Telecom Resale Channel blog post series, we discussed 4 Factors for Launching a Successful Resale Channel.
In the prequel, we answered these questions:
(If you haven’t read the post yet, I’d encourage you to read it before you’re too far into Part 2.)
Now that we’re all caught up, we’ll dive into steps 5-8 in Part 2: Launching and Supporting an Effective Telecom Resale Channel.
Here are the key steps you should take to launch a partner program and improve ongoing channel management:
What good is an indirect resale strategy if your partners cannot clearly and concisely explain your product and how it fits into part of a comprehensive solution? If they can’t effectively communicate the benefits and features, then they can’t effectively sell it.
For new and existing products that you’re offering, ensure your team has gathered relevant information and packaged this up for your future partners.
Key elements of this package include:
Now that you have your ducks in a row to deliver partners with the tools for success, let’s take a breath before we open the strategic partner floodgates. A critical success factor for your telecom resale channel model is picking the right types of partners. When you select this group of partners, you’ll want to be sure to fully vet these companies.
Make sure the partner is aligned with your company’s:
If they pass all of these initial tests, they’re a winner! Now let’s build a program that not only attracts new partnerships but also rewards partners for working with you. Defining your channel model for that particular partner should include a deep understanding of their sales models, what matters most to them, and how they are funded. Understanding your partner’s business will help you structure a customized, business proposition that’s too good to turn down.
Once you’ve established the need and your organization’s readiness to support a channel and put the various tools in place to support your partnerships, it’s time to create a strategy for new partner onboarding and build the ongoing management plan.
There should be an organized onboarding program for each new partner. This should begin the moment the partnership is finalized until they’re fully proficient and bringing you regular business. Depending on the complexity of your offering, this enablement program could be a month, a quarter, or a year.
Keep track of their enablement progress through key metrics.
These could be:
Lastly, let them know when they’ve “graduated” from the program!
Like any relationship, communication is key. Proactively communicate with your telecom resale channel and establishing a regular cadence of meetings, emails, newsletters, annual reviews, etc. This should be predictable so that partners understand when, how, and where to go for information.
Provide these partners with additional resources in a variety of formats like videos, collateral, and lunch and learns that can be easily consumed. Many vendors will consolidate and streamline partner management with a partner portal.
Look for a partner portal that has critical components, such as:
If you’re thinking that a system like this would benefit your business, check out Rev.io’s Agent Portal. We’d love to set up some time to share how your business could benefit from our platform.
Once you have your partner program up and running, think about promoting your partners in your marketing initiatives. Rev.io supports partners by adding them to our Partner Marketplace (on our website), joining up or co-boothing at tradeshows, participating in co-branded webinars, and inviting them to sponsor our client events.
Lastly, make sure you and the partner have a mutual understand of each others’ preferred methodology of referrals (who should these go to, what info is needed, etc.) and diligently track referrals sent to / received from each partner.
The channel landscape can add incredible value to your business. Even after your telecom resale program is in place, channel leaders should consistently learn and evolve to need the changing needs of their partners and their market. An often overlooked factor of success is measurement. Rev.io’s Agent Portal can help you measure, engage, and support your agent relationships. Once the partner marketplace is launched, take a proactive approach to measuring, monitoring, and supporting your partners. Now that you’re ready to tackle an indirect sales channel, be sure you’re ready to bill your customers for their usage-based and recurring revenue offerings. Or, if you’re not sure about billing, stay in touch. We’ll send tips and resources directly to your inbox to help you improve your business and billing strategies. Of if you’re interested in joining the Rev.io Partner Marketplace, check out our Become a Partner page. We’d love to hear from you!
Billing a customer based on how much they use might sound simple, but there are many complexities to usage-based pricing. Before adopting a rating engine and billing system, many service providers rely on pulling data from monitored systems into spreadsheets, reformat the data, and then load the customer usage data into a billing system once (or sometimes more) per billing cycle. This manual and tedious approach to creating end-customer invoices may work for low volume businesses, but as you scale your business, the billing process can slow you down exponentially.
Before we consider usage and rating, let’s cover the basics:
Usage is the ability to bill a customer for what they have used over a given period. Customers pay for what they use based on the service usage which could take the form of commission, discounts, licenses, messages sent, GB, MB, bandwidth, etc.
Rating is the charge or price for a particular event.
Rating usage is a process of converting the quantity of service during a period of time into monetary value for a customer. For example, the price of a 10 minutes call is $4 at the rate of $0.40 per minute. Usage metering framework tracks the use of any unit type and calculates the charges for the end-customer’s invoice.
When it comes to rating usage and usage-based pricing, there are several business impacts to consider before going “all-in.”
Here are a few things to consider:
When the threshold for usage is crossed, overage charges or payments can apply mid-billing cycle. In order to accurately bill customers, use a flexible billing system that automates processes for calculating bills and generating invoices.
There are five stages of the usage lifecycle:
At Rev.io, our telecom billing platform will help you monetize and grow your billing business by managing offers, financial processes and customer accounts. For more information on usage and rating, please read our ATL Communications Automates Consumption-Based Billing post where we discuss a case study. If you want to know how to leverage our new REST API, please read our REST API Integration for Usage-Based Billing post. Reach out to us using our Contact Us form and let us help you grow your subscription business.
Rev.io’s commitment to help service providers stay lean and grow revenue efficiently has influenced our theme of Promoting Partnership this year. As part of our Promoting Partnership theme, we’re focused on making it easy for clients to build new integrations. That’s why we’re excited to announce the latest enhancement to our REST API platform – webhooks! Now you might be asking: what is a webhook?
A webhook is a feature that allows external users to subscribe to “events” that occur in Rev.io’s billing software, so users can be notified of that event and take action. You can think of it like setting a timer when you bake – instead of constantly having to check the bread in the oven periodically (a traditional API integration where one system “polls” another constantly) the timer goes off notifying you that the bread is ready for you to take the next step!
Already in 2018, we have been thrilled with the adoption rate of our REST API and we know that adding webhooks will help drive deeper, more robust integrations across various platforms. Now, clients using our communications billing software can utilize our REST API platform to build new integrations and save time.
After releasing our REST API and new developer portal earlier in 2018, Rev.io recruited a number of clients to participate on our first ever API “Accelerator Program.” Throughout the program (which took place in Q2 2018), we worked with clients to help them get new integration projects up and running while gathering their feedback about future enhancements.
Throughout the quarter-long accelerator program we heard extensively from our clients about the desire for a webhook framework to ease integration, reduce resource consumption, and deepen integration experiences – and we listened! Not only did we prioritize the webhooks feature because of client feedback, but we also began the third quarter project by surveying accelerator program participants, along with a number of other clients, to help us determine what key webhook events would help them most.
Now, you might want to know, what’s available at launch and what features are upcoming in the future? Well we’re excited to say we have 8 webhook events available today!
Here’s the list of webhook events currently available to Rev.io clients:
Not only that, but Rev.io exists to help our communications and IoT clients grow revenue efficiently. So as you can imagine, we’re not stopping here! Now that the webhook framework is in place with our initial launch events, we are looking for additional feedback and ideas on new webhook events that we can add to help your integration needs. You can share feedback and suggestions on new webhook events using the Rev.io Ideas forum with the REST API Idea category.
Not a client or partner yet? Contact Rev.io to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform!
Rev.io has partnered with Statuspage.io to embrace transparency during downtimes and more effectively communicate with our clients. Here at Rev.io, we’re very proud of our 99.99% uptime. But when incidents do occur, we want our clients to be the first to know!
Status.rev.io is our new incident communication tool that clients can use to check the status of our billing platform in real-time. We believe in proactive support, so clients who subscribe via email and/ or SMS will receive important alerts, like status changes, as well as a post-mortem update and an explanation of what occurred. We’ll even provide the steps we will take to mitigate future issues.
This modern platform is yet another addition to our suite of client services, but clients must opt in to take full advantage. In a recent Q & A with Matthew Robison, VP of Client Success, he provided insight into the importance of this tool and why you should opt in!
A: Status.rev.io provides clients with more transparency when there is an issue in the platform. It gives clients real-time updates on the status of Rev.io’s billing platform. From Rev.io Enterprise Portal to Agent Portal, your customers and agents rely on Rev.io! We take our responsibility seriously and want to provide the best set of tools that help you understand how your business is being impacted by downtime incidents and upcoming maintenance.
A: If there are any issues, the display statuses of independent functions will update in real-time. In addition, Rev.io employees will use the incident log to communicate the latest changes until the issue is resolved.
A: Using Atlassian’s Status Page platform gives clients more transparency when they are having issues with our software and it also allows our clients to know if other Rev.io users are experiencing similar problems. We want to be as honest and upfront as possible with our clients.
A: Some do, some don’t. Every company has varying levels of comfort with what they share. Here at Rev.io, we would prefer to overshare which is consistent with our value of Transparent Leadership. It’s each company’s choice to decide how to manage their operation and how they’d like to provide their services. Rev.io strives to provide extraordinary service to clients. This is just one example of how Rev.io’s Client Success Team goes above and beyond!
A: One of our core values at Rev.io is Transparent Leadership. If for some reason Rev.io is experiencing issues by our own fault or for other reasons, our ultimate responsibility is to serve our customers. This platform shows clients what’s happening in the platform in real-time and gives us versatility on how we communicate these issues (via text, email, RSS feed, etc.).
A: So you can be in the know! When you opt in, you can choose how you’d like to be notified if Rev.io experiences any platform downtime. With a 99.99% uptime, platform issues are rare, but being transparent offers our clients 24/7 peace of mind and assurance, knowing that our trusted staff is working quickly and effectively to resolve any issue.
Here’s a recent example of a real incident that many clients experienced on status.rev.io that includes a postmortem explaining what happened afterward. For more information, or to see how Rev.io can help you with our telecom billing platform, contact Rev.io today!
Whether you’re considering adopting a resale channel or your partner program just hasn’t taken off the way you’ve expected, we’re here to help! As one of the best IoT and telecom billing solutions in the industry, we’re excited to share how partnerships have helped Rev.io grow its business. But, before you go “all-in” on a resale strategy, it’s important to evaluate your market and company for some critical success factors.
In this two-part blog series, we’ll dive into the key steps you should take to assess the market, prepare your business, and build partner relationships that last. For Part 1, we’re sharing 4 considerations for your channel partner strategy that will help in launching a successful resale channel.
Typically, companies adopt an indirect strategy when adding more direct sales resources is not a practical option. However, there are other scenarios where your company could benefit from forming a business partnership:
Ask yourself, “does my offering require other products, services, or companies to deliver a more complete solution?” If your answer is yes, then this is a perfect opportunity to partner with other businesses and provide customers with a combined solution. Look for companies that are selling their services to the same target market. A partnership here (or better, a partnership AND integration here) improves the experience for your mutual customers.
At Rev.io, we understand that our clients benefit from our partnerships with communications tax and compliance experts, GSA and Wolters Kluwer. In addition to creating a better end-customer experience, we’ve been able to send referrals to each other. It’s a win-win!
According to the Quick Start to Building a Channel Strategy from CompTIA, indirect business models are used by 80% of the IT industry. Hiring and managing a direct sales team in remote geographies is complex and expensive. Instead, consider leveraging a resale channel as a more cost-effective way to grow sales in a new region or to enter into new markets.
While Rev.io is already an established name in the Communications industry (as one of the best billing softwares in the market), we recently ventured into IoT billing. Before expanding into this vertical, we relied on partners like AT&T Partner Exchange, Cisco Jasper, and KORE to help us get an initial foothold in the space. In addition to speeding up time-to-market, these partners helped Rev.io develop our new suite of IoT features and avoid some potential pitfalls.
Now that we know why we’re building a resale channel, the next step is to validate the market to ensure the indirect model will be a well-received strategy. There are four key steps to validate your market opportunity:
Determine if there is enough market demand to support a direct and indirect strategy. By researching the market and related studies, you’ll further your understanding of the market. Once you’ve confirmed that the market demand is there, your research will help you craft your partner business propositions and improve your channel credibility.
Develop a clear and compelling customer value proposition to quickly build your resale channel. Define the solution you offer and the benefits to your end-customer in this statement. Your customer value proposition should include your benefits and competitive advantage.
Client profiles are important for a channel model. Before you approach your first potential partner, you should be able to clearly articulate your target customer profile. This will help you educate your partners and assist them with their marketing and selling efforts. Elements of a customer profile include geography, customer size, vertical, department, buyer, and number of employees.
Clients using Rev.io’s billing and back-office platform can leverage our customer management and business intelligence reporting to gather relevant data and flush out these client profiles. Not a client yet? Contact us to learn more about our platform. We’re rated among the best billing softwares for usage-based and recurring revenue models.
Zero in on your top three competitors and then look for your competitive advantage over these competitors. Knowing your competition and their market, product messages, go-to-market business model, and several target clients, will help you as you approach new partnerships. Ultimately, having these competitor strategies defined will validate your business and help you select the right partner type.
It’s imperative to validate the partner opportunity to make sure there are compelling reasons for both businesses to join the partnership. Partner business propositions are different from the customer value proposition and they will be different from partner to partner. These channel partner strategy proposals should address the key reasons the relationship is beneficial to the two companies. A successful partnership is formed when your goals and strategies align.
A partner proposition should be created for each potential partner and address the following questions:
Several internal aspects need to be addressed to ensure your company is ready to engage with the channel. Before launching the channel partner strategy, here are some considerations to help ensure your success:
Each leader in your organization must be in alignment with the channel strategy as an effective go-to-market model. If a single department head is not in alignment, it will upset the entire initiative.
A key ingredient to your company’s readiness is having various methods of support for your channel partners. For most companies, this means hiring a new Sales Team role, such as a Channel Manager. In addition, one critical success factor is defining this role, the expectations, and their short and long term goals.
Partner training and enablement is critical to building a successful relationship. Prepare for new partner onboarding with tools and resources, including product documentation, technical sales knowledge, industry application for your product, sales collateral, and product demonstrations. Building a mutually beneficial channel relationship requires both parties to be knowledgeable about each others’ products and services.
A partner enablement tool, like Rev.io Agent Portal, gives you the technology to improve agent relationships. Our all-in-one solution was designed to help streamline communication with agents, improve end-customer satisfaction, provide agents with their customer information, and share sales collateral and training resources from one, consolidated place.
Before launching a partner strategy, a clear escalation path needs to be defined to capture missteps and address issues that arise with mutual customers. Think through these escalation paths and prepare for potential issues that could occur during the sale, as customers transition, and with ongoing support.
Now that you’ve established partnerships, it’s important to nurture this relationship. When serving your mutual customers, your partnership should appear as a united front and should never point fingers back and forth. Established channel escalation paths make it easy to work directly with a partner and solve issues on behalf of the customer – and, both of the companies and the customer win!
Now that you understand the initial factors for evaluating a resale channel model and the preparation steps for your business, stay in touch to receive Part 2 of this blog series! We’ll send other tips and resources to help you improve your business and billing strategies, directly to your inbox. Or, contact us if you think Rev.io is a potential partner for you! As one of the best billing softwares for usage-based offerings, we’re always looking for new partnership opportunities.
Don’t think you’re a partner? Well, you can always evaluate our billing platform, Bill-on-Behalf-of solution, and Agent Portal to alleviate your back-office and customer management challenges. Clients using Rev.io have grown by more than two times the industry average for four consecutive years. Get in touch today!
Local Number Porting (LNP) is a complicated process with full of risk of human error, but vital to customer retention and support. ATL Communications has simplified the manual, mundane, and error-prone process of local number porting with PortingPro; a product that consolidates, automates, and streamlines the LNP process in a browser agnostic application. Coupled with a fully developed API, PortingPro disrupts the local porting world and places ATL firmly ahead of the competition.
PortingPro doesn’t just port numbers like any old SOA, though. ATL has re-written the book on what’s possible. Whether you’re looking for tools to increase productivity and empower your staff, to integrate your back-office environment, or just need helping hands during an unexpected surge in business or employee loss, ATL has you covered! Even if your business does not have a provisioning team or local number porting division, ATL has the means to provide a full hands-on administrative team to act as your outsourced LNP department. PortingPro is the long overdue product that businesses deserve, and ATL Communications is leading the way with a high-tech solution for an outdated and underserved local number porting procedure.
It seems simple enough, yet so many businesses, large and small, are still not taking proactive steps to improve efficiency when dealing with the essential functions of local number porting. By switching to PortingPro, you are joining the revolution to modernize, automate, and streamline these processes saving you time, money, and your sanity. Let ATL Communications guide your business into the new era of LNP. Schedule A Demo or Contact Us today for more information.
Looking to improve your company’s culture? According to Forbes, 92% of companies said that improving their company’s culture would improve the value of the company. That’s right, in addition to boosting overall employee morale, culture can also increase revenue. Rev.io has had a fantastic culture since we started in 2002. As a leading provider of IoT and telecom billing software with several Best Places to Work and Top Workplaces awards under our belt, we’re sharing the secret sauce to cultivating culture the Rev.io way.
Companies often struggle with which department should lead the charge towards a strong company culture. The truth is, it begins with your leadership team and prioritizing business initiatives around your most important asset, your employees.
As a growing provider of billing software over the past 15 years, we’ve learned to develop an outstanding culture that promotes growth. Here are four ways you can start building a great company culture:
At Rev.io, we believe that developing a strong culture begins with defining your mission and company values. Our mission—to be the best billing software and back-office company in the world by providing innovative solutions and extraordinary service to our clients and end-users—drives our goals and strategic initiatives. However, the culture of our company (which drives the direction of our billing software) is really defined by our ACT TOP values:
That being said, it’s not enough to stop there. Once you’ve created your mission and values, you’ll have to find ways to weave these into your daily meetings, calls, presentations, and employees’ lives.
Here are a few ways we promote our mission and values internally:
The Rev.io team devotes an entire day to community service as part of our commitment to the “Caring for Employees, Clients, and Community” value. On May 17th, all of our employees volunteered at MedShare, a local organization dedicated to improving the quality of life in underserved communities by sourcing and delivering surplus medical supplies and equipment to countries in need around the world. By taking time away from the business, Rev.io contributed to a great cause and fostered team building
Not sure what organization to get involved with? Sending a quick survey to your employees to find out if there are any groups or associations they’re passionate about is a great way strategy and gets others involved in the planning process!
The future success of your organization depends on developing the next generation of leadership. Some of Rev.io’s rising leaders are selected to be a part of the Operational Leadership Team “OLT.” This team strengthens our ACT TOP values, collaborates cross-functionally to overcome challenges, and executes strategic initiatives.
In case you missed our Q&A with Rev.io’s Operational Leadership Team, it’s a great read! Establishing a group of up-and-coming individuals, similar to Rev.io’s OLT, gives your employees a chance to further their career, tackle new challenges, and grow their skill set.
Another idea for investing in your employees is establishing a cadence of leadership training. Every other Thursday morning Rev.io employees have a chance to get together to listen to a TED Talk or leadership podcast, discuss the content, share examples from their roles, and see how it applies to the business. In addition to taking the hour to listen to leadership practices, this also gives our team a chance to network with leaders in the organization and other departments. This time is invaluable to the Rev.io Team, and is something that can be easily replicated at other companies!
Rev.io’s leaders understand the importance of developing our people and we set aside a percentage of our budget for local networking events. Pay for your employees to attend training conferences and allow them to participate in opportunities to grow their career. Not only will your business benefit from investing in your employees’ experiences, you’ll also build a culture of loyalty and reduce turnover.
The last point here is the most simple but often overlooked. In the words of Kevin Elko, our 2017 Client Summit keynote speaker, “this is about people.” We get it, your company has lofty goals, limited resources, and revenue targets to meet. We do too! That being said, the employees’ expectations of a company are changing and it’s important that your company adapts to those changes. It’s one word – flexibility. Providing your employees with flexibility around schedule, office environment, and work from home days will create a more loyal and productive workforce.
We’ve made it easy for our employees to work remotely and after-hours with video-conferencing applications and collaboration tools like Dropbox, Google Drive, and Slack. In the technology world we live in today, most of your employees can work anywhere with internet access. Having a flexible work environment shows compassion for your employees, some of who may have long commutes, young kids getting out of school early, or spouses with crazy schedules. When your employees feel valued, they feel a sense of self-accountability and go above and beyond for the company.
Equally as important as flexibility, is designing an office environment that represents the culture. Walking into an office and instantly feeling the energy of the organization helps with recruiting, sales meetings, and even investors.
Here are several no-cost or low-cost office ideas, taken directly from Rev.io’s HQ:
Creating a great culture is all about establishing an organizational focus (mission and values), embodying your values, investing in your people, embracing flexibility, and aligning your office space to your culture.
Ready to join our fast-growing company? Get in touch to learn more about Rev.io’s billing software! Or, check out our culture page for more employee benefits and our jobs page for open positions. We’d love to hear from you!
We use the Transport Layer Security (TLS) protocol to encrypt these connections. To ensure the security of our systems, and maintain our compliance with the PCI Data Security Standard (PCI DSS) for safeguarding payment data, Rev.io is updating its product suite to require a minimum of version 1.2 of TLS for all HTTPS connections.
Support for TLS versions 1.0 and 1.1 is being deprecated on June 14, 2018.
As a result, anyone attempting to connect to Rev.io products using unsupported browser versions will be unable to do so.
To continue using Rev.io products, you will need to upgrade to a more modern browser with support for TLS 1.2 or later. For applications integrating with Rev.io products, all HTTPS and API connections will require a minimum connection strength of TLS 1.2 or later.
To help our clients and end-users prepare for this change, we’ve come up with some FAQs and we’re excited to share these with you here!
Rev.io will stop accepting TLS based HTTPS connections made using TLS versions 1.0 and 1.1 beginning June 14, 2018. As a result, clients and applications attempting to connect with older versions of TLS will not be able to establish a secure connection and will be unable to access Rev.io products.
After deprecation, Rev.io will no longer address bugs and minor issues specific to connections supporting TLS versions 1.0 and 1.1. We will continue to resolve any major breakage in functionality until the deprecation date. After deprecation, Rev.io will also no longer provide support for connections supporting TLS versions 1.0 and 1.1.
After the deprecation date, if you are connecting using TLS versions 1.0 and 1.1, you will fail to establish a connection and will be unable to access Rev.io products.
This change applies to Rev.io’s IoT and telecommunications billing system, API, Agent Portal, and Customer Portal (or BillCenter).
The PCI Council has mandated that support for version 1.0 of the TLS cryptographic standard should be deprecated by June 30, 2018 for companies to stay compliant with the PCI Data Security Standard (PCI DSS).
Rev.io’s mission is to keep clients ahead of their competition and grow revenue efficiently. As part of this promise, we’re maintaining the latest security standards for our usage-rating and telecommunications billing system with this TLS change.
All Rev.io products are impacted by this change, including Rev.io’s IoT and telecommunications billing system, API, Agent Portal, and Customer Portal (or BillCenter).
Additional information about specific products is below:
For you: be sure that you are running on a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. If you are not using one of these browser versions or newer, you will need to update to at least one of these versions.
For your agents: be sure that they are running on a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. If any of your agents are not using one of these browser versions or newer, they will need to update to at least one of these versions.
For your customers: know that they will be able unable to connect to Rev.io if they are using older browsers. To continue to use the products, they will need to be using a modern browser, such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30, or Apple Safari 7 or newer. Mobile versions of Rev.io products will also fail to connect securely on Android OS version 4.1 and below, or the Android Browser on Android 4.4.4 and below. Customers with iOS devices prior to iOS 5.1 will also be unable to connect to Rev.io securely after the deprecation date. Customers should update the version of mobile operating systems to gain support for TLS 1.2 or use a more modern browser with support for TLS 1.2.
The minimum browser versions include browsers such as Internet Explorer 11, Mozilla Firefox 27, Google Chrome 30 or Apple Safari 7. iOS 5.1 and Android 5 Lollipop or later will be required to connect to the mobile web versions of the products.
You will be unable to securely access the Rev.io products beginning June 14, 2018.
For more information about Rev.io or if you have specific questions about how this change will impact our IoT and telecommunications billing system, please contact our Client Success Team!
Take a 30-minute tour of the Rev.io platform and see how it can be customized to your business’s unique needs. One of our team members will reach out to schedule the call with you.