Three Tier Structured Support
Our Client Success team features three tiers of experts.
Tier 1
Manages client calls and ticket requests that deal with UI, configuration, troubleshooting, customer-usage monitoring, client support and training
Tier 2
Oversees billing data maintenance & accuracy, custom report building, deep database research, and database troubleshooting requests
Tier 3
Troubleshoots code, solves back-end platform tickets, addresses major billing issues, and monitors system quality
Active Account Management
Within Client Success, Account Management helps you achieve better financial outcomes and ensure the best experience possible operating your instance of Rev.io. This team proactively monitors your account metrics, identifies potential areas where you can become more efficient, and promptly addresses necessary action items.
Tailored User Resources
Developers.Rev.io
Step-by-step documentation that walks you through how to use our REST API and get the most out of your integrations
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Elev.io
Rev.io system documentation for reference when you need to look up something quickly
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Video Library
Compilation of tutorial videos on how to navigate our billing platform.
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Rev.io Ideas
Client and user forum to make your suggestions for new platform features and functionalities.
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Team Approach
Organized for Efficiency
In today’s advanced communications space, efficiency is everything. With a deep team of Client Success experts on standby and a ticket escalation procedure in place, you will experience greater transparency, faster resolutions, and better billing outcomes.
Transparency Comes First
We regularly encourage clients to reflect on their daily experiences collaborating on billing projects and interacting with our team. This submitted feedback helps us refine the quality customer service we provide and ultimately strengthens the overall effectiveness of our billing partnership.
Committed to your Growth
Our team helps clients realize their business goals through active collaboration. Client Success is heavily invested in the growth of your business, operating as your strategic partner far beyond a traditional support role.