Archive for the ‘News & Events’ Category

Thank You For 2018: A Note From Our CEO To The Team

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In 2018, our theme of Promoting Partnership drove us to achieve countless accomplishments and improve the Communications billing and usage-rating experience for our clients. It was a fantastic year and the results reflect it. I want to congratulate and thank our team for achieving extraordinary results in 2018.

The end of the year is an opportunity for us to reflect on all that we accomplished. In 2018 we had record sales bookings of our Communications billing system, sold our largest client, and sold the most revenue ever. A number of these new customers were referred to us through our partnerships which reflects the success of our focus on Promoting Partnership.

Marketing promoted our brand awareness and broke the Marketing-Sourced bookings record, continued raising the bar by making 2018’s annual Client Summit our best ever with record sponsorship, and hosted the most co-branded, partner webinars in our company history.

We built a new Communications billing onboarding process to support our growth and two-phased transition approach. Training and Enablement helped clients have a better and more focused onboarding experience. Client Success continues to fuel the company with exceptional talent while the team hit a new record of solving 90% of our tickets in 3 days! In addition, the Client Success Team (along with other departments) launched the Premier Success Program for our Communications billing customers. As we continue to push upmarket, these new innovations are critical as we train, onboard, and support enterprise clients.  

On the Platform Team, we overachieved our REST API adoption goal. We established a new Product Team and this group led new initiatives –  including the API accelerator program, a structure for new product launches, and improved our product documentation. Both our Development and Product Teams together incorporated client feedback into our roadmap to enhance Sync, our automated switch reconciliation, and build our Webhooks and Zapier integrations.

The OLT took on their most impactful projects this year that aligned perfectly with our focus on partnerships. Thanks to their hard work, we launched the Partner Marketplace and have created a Client Community (which will be public in early 2019) to accompany our Communications billing system. This online forum that will allow clients to connect with each other and partner together on new initiatives. They did all of this while leading our passion and privilege of giving back.

This year we learned valuable lessons and the growth we experienced presented challenges. In particular, stretching certain employees outside of their core responsibilities. I’m proud of the Team for facing these issues head-on. The team’s commitment to innovation and relentless drive to achieve extraordinary results allowed new leaders to emerge. Watching our team members grow and earn promotions is incredibly rewarding. Today, I believe we have the most dedicated and brightest employees in our company history.

As we look forward to 2019, we will structure our goals and initiatives around the new theme, Specialize. In the coming months, we look to expand our Senior Leadership Team, hire new team members in every department, and provide additional clarity into roles. By redefining each role, we’ll allow employees to reach their full potential, provide clients with an even better experience, and help clients grow revenue efficiently. Thank you for another great year.

I look forward to an exciting road ahead in 2019.  

Happy Holidays,


Leverage’s New Webhook Framework to Streamline and Enhance Integration

Posted by’s commitment to help service providers stay lean and grow revenue efficiently has influenced our theme of Promoting Partnership this year. As part of our Promoting Partnership theme, we’re focused on making it easy for clients to build new integrations. That’s why we’re excited to announce the latest enhancement to our REST API platform – webhooks! Now you might be asking: what is a webhook?

A webhook is a feature that allows external users to subscribe to “events” that occur in’s billing software, so users can be notified of that event and take action. You can think of it like setting a timer when you bake – instead of constantly having to check the bread in the oven periodically (a traditional API integration where one system “polls” another constantly) the timer goes off notifying you that the bread is ready for you to take the next step! announces the newest enhancement to their usage-based billing system and REST API platform – webhooks!

Already in 2018, we have been thrilled with the adoption rate of our REST API and we know that adding webhooks will help drive deeper, more robust integrations across various platforms. Now, clients using our communications billing software can utilize our REST API platform to build new integrations and save time.


After releasing our REST API and new developer portal earlier in 2018, recruited a number of clients to participate on our first ever API “Accelerator Program.” Throughout the program (which took place in Q2 2018), we worked with clients to help them get new integration projects up and running while gathering their feedback about future enhancements.

Throughout the quarter-long accelerator program we heard extensively from our clients about the desire for a webhook framework to ease integration, reduce resource consumption, and deepen integration experiences – and we listened! Not only did we prioritize the webhooks feature because of client feedback, but we also began the third quarter project by surveying accelerator program participants, along with a number of other clients, to help us determine what key webhook events would help them most.

current and future webhooks enhancements

Now, you might want to know, what’s available at launch and what features are upcoming in the future? Well we’re excited to say we have 8 webhook events available today!

Here’s the list of webhook events currently available to clients:

  • Bill Created
  • Charge Created
  • Credit Created
  • Monthly Recurring Charges (MRCs) Posted
  • Order Created
  • Order Status Changed
  • Payment Created
  • Rating Completed

Not only that, but exists to help our communications and IoT clients grow revenue efficiently. So as you can imagine, we’re not stopping here! Now that the webhook framework is in place with our initial launch events, we are looking for additional feedback and ideas on new webhook events that we can add to help your integration needs. You can share feedback and suggestions on new webhook events using the Ideas forum with the REST API Idea category.

Not a client or partner yet? Contact to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform!

Embracing Transparency with

Posted by has partnered with to embrace transparency during downtimes and more effectively communicate with our clients. Here at, we’re very proud of our 99.99% uptime. But when incidents do occur, we want our clients to be the first to know! is our new incident communication tool that clients can use to check the status of our billing platform in real-time. We believe in proactive support, so clients who subscribe via email and/ or SMS will receive important alerts, like status changes, as well as a post-mortem update and an explanation of what occurred. We’ll even provide the steps we will take to mitigate future issues.

This modern platform is yet another addition to our suite of client services, but clients must opt in to take full advantage. In a recent Q & A with Matthew Robison, VP of Client Success, he provided insight into the importance of this tool and why you should opt in!

Q: Why is this tool important?

A: provides clients with more transparency when there is an issue in the platform. It gives clients real-time updates on the status of’s billing platform. From Enterprise Portal to Agent Portal, your customers and agents rely on! We take our responsibility seriously and want to provide the best set of tools that help you understand how your business is being impacted by downtime incidents and upcoming maintenance.

Q: How often are these metrics updated?

A: If there are any issues, the display statuses of independent functions will update in real-time. In addition, employees will use the incident log to communicate the latest changes until the issue is resolved.

Q: How does this help clients?

A: Using Atlassian’s Status Page platform gives clients more transparency when they are having issues with our software and it also allows our clients to know if other users are experiencing similar problems. We want to be as honest and upfront as possible with our clients.

Q: Do other companies provide this level of detail?

A: Some do, some don’t. Every company has varying levels of comfort with what they share. Here at, we would prefer to overshare which is consistent with our value of Transparent Leadership. It’s each company’s choice to decide how to manage their operation and how they’d like to provide their services. strives to provide extraordinary service to clients. This is just one example of how’s Client Success Team goes above and beyond!

Q: Why did we create it?

A: One of our core values at is Transparent Leadership.  If for some reason is experiencing issues by our own fault or for other reasons, our ultimate responsibility is to serve our customers. This platform shows clients what’s happening in the platform in real-time and gives us versatility on how we communicate these issues (via text, email, RSS feed, etc.).

Q: Why should I opt in?

A: So you can be in the know! When you opt in, you can choose how you’d like to be notified if experiences any platform downtime. With a 99.99% uptime, platform issues are rare, but being transparent offers our clients 24/7 peace of mind and assurance, knowing that our trusted staff is working quickly and effectively to resolve any issue.

Here’s a recent example of a real incident that many clients experienced on that includes a postmortem explaining what happened afterward. For more information, or to see how can help you with our telecom billing platform, contact today!

4 Ways to Build a Great Company Culture

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Looking to improve your company’s culture? According to Forbes, 92% of companies said that improving their company’s culture would improve the value of the company. That’s right, in addition to boosting overall employee morale, culture can also increase revenue. has had a fantastic culture since we started in 2002. As a leading provider of IoT and telecom billing software with several Best Places to Work and Top Workplaces awards under our belt, we’re sharing the secret sauce to cultivating culture the way.

Companies often struggle with which department should lead the charge towards a strong company culture. The truth is, it begins with your leadership team and prioritizing business initiatives around your most important asset, your employees.

As a growing provider of billing software over the past 15 years, we’ve learned to develop an outstanding culture that promotes growth. Here are four ways you can start building a great company culture:

1. Culture BEGINS With ESTABLISHING A Mission & Values

At, we believe that developing a strong culture begins with defining your mission and company values. Our mission—to be the best billing software and back-office company in the world by providing innovative solutions and extraordinary service to our clients and end-users—drives our goals and strategic initiatives. However, the culture of our company (which drives the direction of our billing software) is really defined by our ACT TOP values:

  • Achieving Extraordinary Results
  • Caring for Employees, Clients, and the Community
  • Take Responsibility and Act Like an Owner
  • Transparent Leadership
  • Opportunity to Make a Positive Difference
  • Passion for Innovation

That being said, it’s not enough to stop there. Once you’ve created your mission and values, you’ll have to find ways to weave these into your daily meetings, calls, presentations, and employees’ lives.

Here are a few ways we promote our mission and values internally:

  • We begin each meeting by reviewing the mission and values
  • We share our values with prospective billing software clients during our first sales call
  • We structure our monthly employee award around our values and ask our team to nominate peers who embody our values
  • We develop strategic initiatives and goals around our mission and values
  • We showcase our mission and values around our office (in conference rooms, in the lobby, and in the break room)

2. Foster Team Building While Giving Back

The team devotes an entire day to community service as part of our commitment to the “Caring for Employees, Clients, and Community” value. On May 17th, all of our employees volunteered at MedShare, a local organization dedicated to improving the quality of life in underserved communities by sourcing and delivering surplus medical supplies and equipment to countries in need around the world. By taking time away from the business, contributed to a great cause and fostered team building

Not sure what organization to get involved with? Sending a quick survey to your employees to find out if there are any groups or associations they’re passionate about is a great way strategy and gets others involved in the planning process!

3. Invest In Your Employees With Ongoing Training & Leadership Development

The future success of your organization depends on developing the next generation of leadership. Some of’s rising leaders are selected to be a part of the Operational Leadership Team “OLT.”  This team strengthens our ACT TOP values, collaborates cross-functionally to overcome challenges, and executes strategic initiatives.

In case you missed our Q&A with’s Operational Leadership Team, it’s a great read! Establishing a group of up-and-coming individuals, similar to’s OLT, gives your employees a chance to further their career, tackle new challenges, and grow their skill set.

Another idea for investing in your employees is establishing a cadence of leadership training. Every other Thursday morning employees have a chance to get together to listen to a TED Talk or leadership podcast, discuss the content, share examples from their roles, and see how it applies to the business. In addition to taking the hour to listen to leadership practices, this also gives our team a chance to network with leaders in the organization and other departments. This time is invaluable to the Team, and is something that can be easily replicated at other companies!’s leaders understand the importance of developing our people and we set aside a percentage of our budget for local networking events. Pay for your employees to attend training conferences and allow them to participate in opportunities to grow their career. Not only will your business benefit from investing in your employees’ experiences, you’ll also build a culture of loyalty and reduce turnover.

4. Build A Culture That You Would Want To Join

The last point here is the most simple but often overlooked. In the words of Kevin Elko, our 2017 Client Summit keynote speaker, “this is about people.” We get it, your company has lofty goals, limited resources, and revenue targets to meet. We do too! That being said, the employees’ expectations of a company are changing and it’s important that your company adapts to those changes. It’s one word – flexibility. Providing your employees with flexibility around schedule, office environment, and work from home days will create a more loyal and productive workforce.

We’ve made it easy for our employees to work remotely and after-hours with video-conferencing applications and collaboration tools like Dropbox, Google Drive, and Slack. In the technology world we live in today,  most of your employees can work anywhere with internet access. Having a flexible work environment shows compassion for your employees, some of who may have long commutes, young kids getting out of school early, or spouses with crazy schedules. When your employees feel valued, they feel a sense of self-accountability and go above and beyond for the company.

Equally as important as flexibility, is designing an office environment that represents the culture. Walking into an office and instantly feeling the energy of the organization helps with recruiting, sales meetings, and even investors.

Here are several no-cost or low-cost office ideas, taken directly from’s HQ:

  • Dress-down code – leave that suit and tie at home folks (you can even wear shorts and flip-flops)!
  • Ping-pong table – cross-department tournaments anyone?
  • Standing desk room – turn a conference room or empty office into a “quiet room” of standing desks and you’ll be shocked by how many people use it!
  • Lounge room – create a room where employees can get away from their desk and get their creative ideas flowing.
  • Communal library – bring in those books that you love but you’ve already read and share them with the team!
  • Book club – read a book together and meet once a week (during a BYO-lunch meeting) to discuss each chapter.

Creating a great culture is all about establishing an organizational focus (mission and values), embodying your values, investing in your people, embracing flexibility, and aligning your office space to your culture.

Ready to join our fast-growing company? Get in touch to learn more about’s billing software! Or, check out our culture page for more employee benefits and our jobs page for open positions. We’d love to hear from you!

Leverage’s New REST API & Streamline Usage-Based Billing

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What is the API? We’re glad you asked! Our API lets you interact with’s usage-based billing platform and data without knowing how we store it or having access to our database.

usage-based billing system

As part of our commitment to keeping our Communications and IoT clients ahead of the competition, is constantly developing new tools and features, with our new REST API the latest (and possibly largest) enhancement to our usage-based billing platform.

And, we didn’t create the REST API just for our clients and partners, but for ourselves too! We’re moving towards an API-first architecture, building itself on top of our REST API. That means consistent behavior whether you’re using our web interface or making an API call, and you can count on us to keep the API up to date.

our passion for innovation keeps clients ahead

As telecom and fleet management service providers, streamlining internal processes and managing usage rating are crucial to your success. That’s why we’re focused on making it easy to integrate with Using our REST API, clients and partners can connect directly to third-party systems, eliminating manual errors and saving you time.

Since we already have a SOAP API, you may be wondering why spent the time and resources to build a brand new REST API. For us, the decision was simple.

Our REST API provides significant benefits over the SOAP API:

  • Standard HTTP methods – Well-known web methods like GET and POST mean you spend less time learning how to talk to our API.
  • More data formats – Supporting many data formats (including XML, plain text, HTML, and JSON) makes it easier for you to work with us.
  • Cache memory/ stateless client – We get to keep track of less data, and you get faster API access and easier recovery from errors.
  • Increased visibility & reliability – We’ll be making the same API calls you are, so we’ll see issues and make enhancements sooner.
  • Easy implementations – All these benefits make using our API faster and easier!

In addition to designing and building our REST API, we’ve also released our Developer Portal, a centralized place for REST API documentation, FAQs, and sample requests and responses, where you can make real API calls and get questions answered fast!


Already using the REST API? Clients can share feedback and suggestions using the Ideas forum and the REST API Idea category. Your feedback helps us shape the future of’s REST API and usage-based billing system. New to’s REST API?  You can learn more by watching our Live Demo of’s REST API & Developer Portal webinar or by reading our REST API information sheet.

Not a client or partner yet? Get in touch with us to learn more about our rating engine, usage-based billing, workflow processes, device inventory, and customer management platform! You’ll learn more about our telecom billing system and how we can help your business get to the next level. 

This blog post is the first of a two-part series about our REST API – subscribe to to hear about future API enhancements.


A Note from’s CEO – Our Results & Achievements in 2017

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I want to personally thank each of you for your hard work in 2017. I also want to congratulate you for the countless accomplishments this past year. It truly was the best year in’s history, and the records reflect it.

In 2017 we sold the most new clients in a year, activated our 100th client, and on-boarded more clients than any previous year. Our service was more consistent than past years, and we built our RESTful API, which will prove to be the most significant and valuable change to as it expands and is adopted internally and externally.

We also launched new departments and created new roles whose contributions helped make all this happen. Rebranding (yes that was completed this year) and Marketing’s focus on building awareness increased new opportunities in our target market and IoT, helping us fulfill a record year for sales. Enablement’s involvement in the on-boarding process and assisting our current clients contributed significantly to our record on-boarding year and client retention goal. For Platform, we reorganized the development teams, changed the planning process and added new roles to support learning and manage the team’s priorities. This resulted in a better learning environment, consistent service to clients, and structure to focus on our roadmap. The mark of a great team is its ability to achieve extraordinary results!

Our successes and records did not come without challenge. For that, I am so proud of all of you. At the halfway point in the year, our progress towards our annual goals was off-pace. This meant we needed to evolve and make changes that impacted everyone. Thank you for embracing change. I want to especially recognize the OLT for quickly understanding why changes were needed, for helping provide valuable feedback into the best approach, and ultimately executing.

I want to thank all of you for trusting the SLT. They set the tone for what had to happen, but it’s your trust in them that made our success possible this year. Through all of this, no one lost sight of the need to care for our clients and to listen to our clients’ input, which proved to be the catalyst for moving to billing-first on-boarding. When I reflect on the past six months, I clearly see each of our ACT TOP values in play. That’s special!

It’s the culture at that makes success happen, and although the records and results were incredible, I am personally most proud of the development of our people and how you grew as professionals and leaders this past year. I see leaders across the company at all levels and tenure.

When we developed our theme of Empower & Evolve, Empower implied providing opportunities for team members to step up, lead, and make a difference. Empowering employees will carry forward into 2018 and remain a mainstay of our culture as we continue to grow. Culture wins!

As we look forward into 2018, we have a lot to be excited about.  As with previous years, we will build on our theme of Empower & Evolve by Empowering you to help. promotes partnerships.  We exist to help clients grow revenue efficiently.  In 2018, we will fulfill this by strengthening and expanding our partner base to complement’s platform, team, and clients.  Focusing on partners will drive us to assist with API adoption, improve our product management, launch payments, and maintain over 100% revenue retention.

Lastly, we will be more intentional about our community involvement both networking and creating local partnerships, as well as increasing our commitment to making a difference in the community through volunteerism. Thank you again for such a great year.  I look forward to a fantastic journey together in 2018. I wish you and your families a Happy New Year.

All the best,

Brent Maropis CEO and employees are passionate about helping clients grow effectively. We’re privileged to work alongside with leaders in the Communication and IoT industry to prepare for the future. If you have questions about how’s telecom billing platform can help you stay ahead of the curve, get in touch with us.

The Current State of Communications & IoT

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The communications and IoT industry is constantly evolving. In order to keep up with competition, service providers must remain in-tune with new technologies, opportunities to expand, and differentiating strategies. That’s why we decided to launch our first “State of Communications and IoT” report., in conjunction with Altaworx, surveyed Communications and IoT leaders nationwide to explore:

  • Communications providers’ interest in expanding into IoT
  • The current technology landscape for Communications and IoT companies
  • Plans for growth and challenges facing the market

By surveying companies in the space, we hope to provide you with a pulse on the industry. Here are the key findings from our report:

iot expansion is a priority

The growing IoT buzz has caused a majority of service providers to pursue ways to complement their existing offering with an IoT service. However, not many in the Communications space have breached the gap to IoT. With plenty of green space in the field, we believe that those able to get to market fastest will be most successful.

IoT billing

differentiate with self-service technology

Communications and IoT providers are lagging behind other industries in the customer experience movement. With this movement, customers now expect service excellence and user enablement as part of all products and services. Unfortunately, our industry has been slow to react to this change. For service providers looking to grow revenue, we recommend differentiating from the norm by leaning into the user experience movement. We’re predicting that the service providers with the most customer enablement and self-service technology will win more deals and grow revenue, faster.

While the Communications and IoT markets are growing their portfolio of offerings, enabling customers through self-service portals and support technologies has not been a priority.

Telecom Billing

growth plans in place

Growth is stable across the board – a large majority reported annual growth rates of 20% or more –  and one-third of companies surveyed said they’re considering a merger or acquisition in the next three years. As companies prepare for an M&A in the internet of things future, it’s important to have clear visibility into operating margins and accurate BI reports. recommends maximizing your valuation by putting technology in place today to manage financial, customer, billing, and tax data.

IoT Billing

Companies surveyed are preparing for growth through investing in new service offerings and improving customer experience to reduce churn. The team at predicts many of those new service offerings to be in the IoT segment. Along with the migration towards pay-as-you-go pricing models, it makes sense for customer retention strategies to be top-of-mind. When managing a recurring revenue business, improving customer experience and reducing churn is important for predicting revenue growth for the internet of things future.

IoT Billing

manual processes & outdated technologies are hindering growth

Manual processes was selected by surveyors as the most common challenge in managing a recurring revenue business model. In addition, our report found that the lack of scalable billing and back-office solutions was the greatest hurdle for reaching business objectives this year.

IoT billing

Check out the full State of Communications and IoT infographic.

The good news? does the heavy lifting on usage-rating and billing operations, so you can spend time scaling your business. With existing integrations in place to seamlessly manage new orders, service usage, taxation calculation, and support, alleviates billing and customer management pain. The proof is in the platform – clients grow by more than double the industry average. Click here to learn more about the platform. Activates Vertical Communications to Hit 100 Clients Using their Recurring Billing Platform

Posted by, the leading Quote-to-Cash billing and customer management solution for Communications and IoT service providers, is proud to announce that we’ve reached 100 active clients after onboarding Vertical Communications. With an all-star roster of Communications and IoT clients, Vertical Communications joins top organizations benefitting from’s telecom billing services.

“Thank you to Vertical Communications for the partnership between our companies,” says Brent Maropis, CEO of “This is a big milestone representing’s proven experience and the strength of our client ecosystem, which ultimately gives us a unique advantage. We’ve onboarded over 70 clients since 2013 and reaching 100 clients today reflects our eagerness to change before we have to, our drive for continuous innovation, and the tremendous success and support of our clients.”

Selecting is part of Vertical Communications’ initiative to roll-out new solutions in an effort to better serve their customers’ evolving and unique needs.’s full suite of new order quoting, integrated usage rating, workflow automation, subscription billing, and customer management solutions will support Vertical Communications’ new strategies and portfolio expansion.

Enhancing their support functionality was one key motive for Vertical Communications to implement the award-winning revenue management platform. By leveraging’s cutting-edge customer management technology, Vertical Communications will save time and improve their end-customer experience. In addition, the Vertical Communications team will enjoy time-saving capabilities through’s integrated usage rating to Momentum and LG. We look forward to assisting our newest active client with current and future growth strategies. With a client-driven roadmap, we’re confident that their innovative telecom billing software will continue to improve and keep clients ahead of their competition.

“Onboarding our 100th active client is an incredible achievement for and what a fantastic client to be part of our company milestone,” remarks Ross Overstreet, Founder and CTO of “Achieving this goal was a team effort, across all of our departments, and I’m very grateful for the team we have in place today.”’s telecom billing software was built to help Communications and IoT service providers grow, compete, and innovate their existing business models.  The award-winning, cloud-based platform enables client growth with its customizable interface and integrated usage rating. With a client-driven roadmap, continues to solve the mission-critical back-office challenges for Voice, Data, Network, and IoT service providers. We look forward to partnering with Vertical Communications and enabling their new initiatives with their robust monetization platform.

Ready to join’s growing line up of partners? Request a demo here.

Join Us! Live Webinar: REST API Preview

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Your Opinion Matters: Join Us for a LIVE Rest API Reveal

We have exciting news for the community. Next week, our founder and CTO, Ross Overstreet, will be showcasing our REST API design and plan. We’d love for you to join us on Wednesday, July 26th 1pm EST / 10am PST for a sneak peek of our Platform Team’s progress.

What Exactly is REST API?

REST (Representational State Transfer) is an architectural style that is often used in the development of Web services. It’s a popular building style for cloud-based APIs (Application Programming Interfaces) and typically runs over HTTP (Hypertext Transfer Protocol) to deliver interactions between clients and services.

What to Expect From The Webinar

During this one hour webinar, you’ll have the chance to weigh in on the future of’s platform. Get ready to:

  • Hear the latest updates about our REST API from Ross Overstreet and’s Platform Team
  • Provide feedback on our REST API design plans
  • Gain EXCLUSIVE access to the new REST API code
  • Participate in a live Q&A session following the preview

At, we are committed to your success. We are constantly striving to improve so that you can take your business to the next level. Our team has been working hard to deliver innovative technology, but first, we’d like to hear from you.

Reserve My Spot

Behind the Scenes With & WIT Girls 2017

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One of’s top values is “caring for employees, clients and the community.” One of our favorite ways to give back? WIT Girls Job Shadow Week.

While women make up half of the total U.S. college-educated workforce, they only account for 29% of the science and engineering workforce. This disparity becomes especially apparent in college, where America lags behind in the number of students majoring in science and engineering at colleges and universities, especially females. WIT Girls collaborates with Georgia businesses to support and inspire girls looking to break through barriers and advance in STEAM (Science, Technology, Engineering, Art, and Math) careers.

Our team has been proud to participate in this annual Women in Technology event for the past three years. would not be what it is today without our female engineers, and we love giving young girls a glimpse into the future of a career in technology. This hands-on experience provides participants with a better picture of what their futures hold upon earning a degree in a STEAM field. Other participating companies include Sage, StateFarm, SunTrust, SecureWorks, and The Weather Company.

Behind-The-Scenes of 2017’s WIT Girls Job Shadow Week

This year, we brought in ten girls between 9th and 12th grade to shadow our female engineers. Monday was full of warm introductions, a tour of the office, and the week’s assignments / expectations. Tuesday through Thursday, participants had a chance to shadow the females of and experience their day-to-day responsibilities and skillsets. On Friday, the girls were tasked with creating a presentation on what their impact could be as a female in STEAM.

WIT Girls Geneva Gross .      WIT Girls Brent Maropis

The team helped participants with presentation, leadership and soft skills as well as more technical experience (including writing code!). We always offer each participant a GitHub account so they can start a foundation or portfolio for a career in tech. Who knows…perhaps they’ll be engineering the next key piece of’s technology one day.

The program is led by’s Gevena Gross, a 2016 Woman of the Year in Technology honoree. She speaks on why decided to get involved:

“I had worked with WIT in the past, and while I would love to take full credit for’s involvement, it was really the men of that brought this to fruition. They wanted more female software engineers. They wanted that diversity and perspective to make our software stronger. is passionate about this program, and were thrilled to get involved. It was really a no-brainer for us to volunteer.”

We’re proud to help guide more young women towards STEM careers. To learn more about WIT Girls and how you can get involved, visit their website. Learn more about the culture to learn more about our company values.

IoT World 2017: Our Top 3 Takeaways

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IoT World 2017: Getting Connected to the IoT Revolution

This month, our team had the chance to attend IoT World 2017, the world’s largest IoT event. We joined thousands of IoT executives and enthusiasts from around the globe (in the beautiful city of Santa Clara, CA) to explore the current state and future of IoT. From consumer to industrial IoT, this 3-day event was jam packed with valuable insights, from leaders and innovators in the space, that we are excited to share with you.

In case you didn’t have a chance to attend the event, or simply want to relive the magic, here are our top three takeaways from the IoT World 2017 conference:

IoT Interest/ Adoption Isn’t Slowing Down

If there’s one thing that was made abundantly clear during the conference, it’s that the IoT market is growing and is showing no signs of slowing down. In fact, the IoT World conference itself has grown from 700 registered attendees in 2014 to 15,000 this year! One of the largest areas of growth? B2B solutions. Adoption of IoT technology is quickly shifting to the enterprise and industrial ream, with spend reaching $267B by 2020.

IoT Data is Exploding, Businesses are Shifting

The natural result of increased connectivity? More data. IoT World 2017 showcased business leaders finding new and exciting ways to provide data-driven, end-to-end solutions for their customers. From smart meters to automated inventory management, track and trace to remote patient monitoring, businesses in every industry of every size are finding ways to leverage IoT data. New business models are emerging to better tie IoT data to business objectives, allowing organizations to provide high-value offerings for their customers while adding to their bottom line.

One of the coolest aspects of the event was the chance to hear from both established, technologically advanced businesses and up-and-coming, innovative startups. And while we fully enjoyed listening in on how major keynotes like Mastercard and Silver Springs Network are leveraging IoT data, our team couldn’t help but be drawn to the excitement and innovation of Startup City, highlighting 100+ startups shaking up the IoT space.

IoT Partnerships Remain Top-Of-Mind

If there’s one thing we took away from IoT World, it’s that successful adoption and monetization of IoT requires multiple moving parts. As more businesses find ways to leverage IoT to provide greater value to their customers, it’s becoming abundantly clear that a strong ecosystem of partners is necessary to conquer the space. Lou Lutostanski, VP of IoT at Avnet said, “We’re here to gain a deeper understanding of partners in the ecosystem and see how we fit and how we can use them for a full-blown solution for multiple customers.” Organizations are looking outward to develop end-to-end solutions.

Side note, we loved this article from IoT Evolution World describing what they thought to be the most fascinating “real world” IoT solution introduced at the conference.

In conclusion? IoT World 2017 delivered.

As promised, the event provided ample partnership opportunities and is developing ecosystems to monetize the IoT evolution. Learn more about the future of IoT and how’s fully-integrated cloud-based billing software and management platforms can help your business. If you’re looking for a telecom billing partner to dominate the IoT landscape with, we’d love to show you how can help.

How to Convince Your Boss to Attend the Client Summit

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Interested in attending our annual Client Summit, but need to convince your boss? 

Registration is live for’s 4th Annual Client Summit! We look forward to these three days each year, and it’s less than 100 days away! Are you ready to save your spot for the event? Or does your boss need some persuading to agree to send you to our Client Summit? The 2016 Summit recap video wasn’t enough? Are the sessions, platform training, and networking events worth the flight and time away from the office? The answer is yes.

We’re here to help you prepare for that conversation to convince your boss.

1.’s Client Summit will improve our ROI

Attending the Client Summit can help you maximize your experience and improve your billing processes – directly impacting ROI. We’re going to be discussing best practices for avoiding revenue leakage, improving agent relationships, and streamlining workflows and reducing manual errors through process automation.

2. There are training sessions for increasing productivity

Companies looking to grow revenue are often dealing with the same challenges – bandwidth. At, we want to help you do more with less. That’s why we’ll be showcasing new integrations and features to make your team more efficient and effective. What would you do with those extra hours back in your day?

3. Multiple networking opportunities each day

One of the best perks of our annual Client Summit are the opportunities to learn from other Clients. From intimate panel discussions discussing growth strategies to evening events, our Summit is designed to help you build relationships and leverage the community.

4. Connect with other vendors in the ecosystem

In addition to the team and clients, the event will be sponsored by a dozen (or more) partners in the Communications and IoT ecosystem. Whether you’re still building your business, adding a new offering, or an established brand in the market, connecting with leading carriers, switches, and compliance organizations will bring value to your business.

KORE & Empowering Service Providers to Monetize IoT

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It’s the 20th anniversary of Channel Partners Conference & Expo, a 3-day event where over 5,000 partners, suppliers, exhibitors and industry-leading speakers from the technology services industry converge, and has exciting news to share.

We are constantly seeking strategic partnership opportunities to help our clients stay ahead of the competition, and we are pleased to announce our partnership with KORE, the people powering IoT innovations and opportunities. The goal? To help deliver scalable subscription billing and device management to the IoT and M2M market.

Together with KORE’s reliable network and’s back-end billing solution, technology providers have the opportunity to monetize and dominate the IoT landscape. This partnership helps take the guesswork out of monetizing your IoT solutions with our complete quote-to-cash service.

If you’re a solution provider looking for a way to participate in monetization in the IoT and M2M market, while increasing time-to-market, consider this your perfect option.

“We’re always looking to facilitate growth and support innovation for our clients. This partnership with KORE allows our clients to have the ultimate user experience, while growing their business, with the security of knowing they will never lose out on connectivity during an outage or crisis.”

Brent Maropis, CEO at

Want to know more about this exciting, new partnership? Read the story. Or, come see & KORE at Channel Partners Conference & Expo April 10-13, 2017.

NetSapiens UGM Recap & An Exciting Announcement

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The team was thrilled to recently attend the NetSapiens’ 2017 UGM (User Group Meeting) in the beautiful San Diego, California. We are hyper-focused on delivering an incredible user experience to our clients, and our partnership with NetSapiens has been instrumental in improving the way our mutual clients utilize our two systems. This event was the perfect way to celebrate our partnership and announce a few exciting integration points.

If you have ever been to a user conference, like Dreamforce or others, you know that it is a chaotic week of meeting mutual clients and fellow enthusiast. In the midst of learning the latest feature releases and best practices, you are surrounded with networking and information overload.

Our team had the pleasure of working with the NetSapien’s leadership team, meeting up with a few amazing clients (Celito Communications, Skyswitch, Carolina Digital, Infostructure, Syntel, Element PBX, Synergy Telecom, Mix Networks) and even our partners at IPPay. We learned a lot about the industry and what to expect in the future. We wanted to recap our experience and share a big announcement with you:

Recap of NetSapiens UGM

We have to hand it to the NetSapiens team for choosing an incredible venue for the Summit. We were able to eat meals outside and took the opportunity to enjoy dinner on the beach. They delivered thorough training sessions on their platform, offering event-goers deeper insights into their API, Dial Translations and Permissions, and DevOps training. We particularly enjoyed the session on the Importance of Partnerships.

Roadmapping the Future

We are always looking for ways to develop our online billing system technology to make your job easier. That’s why our team has quietly been developing two new integration points for users. Here’s a sneak peek at our partnership roadmap and what you can expect:

NetSapiens SYNC:

Currently in its beta stage, NetSapiens SYNC allows clients to compare service lines in NetSapiens to the billing account details in; this tool helps our clients catch any billing discrepancies and avoid revenue leakage. Officially launching in early Q4, NetSapiens SYNC helps our clients uncover billing discrepancies, save time, and avoid revenue leakage.

NetSapiens Provisioning:

NetSapiens provisioning, also coming later this year, will enable clients to order new lines of service through their billing instance. When coupled with NetSapiens SYNC, clients can enjoy bi-directional integration between and the NetSapiens switch – eliminating the need to swivel chair between our two platforms to create a seamless, time-saving experience.

Did you have a chance to attend NetSapiens UGM? Tell us about your experience below! If you have any questions on how to best utilize our two platforms for a powerful user experience, don’t hesitate to contact our team. Or, request a demo to see for yourself.

[Press Release] Named a TAG Top 40 Innovative Technology Company

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Technology Association of Georgia Honors 40 Companies for Innovation and Contributions to the State’s Technology Community

ATLANTA (February 15, 2017) – The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced as one of its TAG Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2017 Georgia Technology Summit on March 23, 2017, at the Cobb Galleria Centre.

TAG’s Top 40 Awards recognize Georgia-based technology companies for their innovation, financial impact, and their efforts at spreading awareness of Georgia’s technology initiatives throughout the U.S. and globally.

“The 2017 Top 40 finalists are an elite group of innovators who represent the very best of Georgia’s Technology community,” said Larry Williams, President & CEO of TAG. “The 2017 Top 40 finalists are shining examples of what makes our State such a hotbed for technology and we applaud them for standing out as leaders in Georgia’s technology community.”

This year’s TAG Top 40 Companies were selected from among over 110 applications submitted by companies from across Georgia. Companies selected for the “Top 40” will be showcased in an exhibition at The 2017 Georgia Technology Summit.

“An extraordinary number of truly innovative technology companies participated in this year’s Top 40 competition, demonstrating the depth and breadth of Georgia’s technology community,” said Dennis Zakas, managing partner of Zakas & Leonard, LLP, CEO of Zinc., and chairperson of the Top 40 Selection Committee. “In fact, based on the quality of the contestants, we could have had a ‘Top 60’ without losing a beat.”

As the leading provider of sophisticated billing and customer management solutions, is focused on solving the mission-critical problems of Communications and IoT service providers. “We’re constantly innovating our platform to align with our clients as they’re making technological advancements and widening their offerings,” says’s VP of Sales and Marketing, Evan Rice. keeps their clients ahead of their competition by constantly evolving the platform to meet the changing needs of the communications and technology industries. “Our platform, consultative approach with clients, and powerful ecosystem of integrations and strategic partnerships sets us apart from others in the space,” says Rice. recently announced that their clients, for the third year in a row, have grown by more than double the industry average.

The 2017 Georgia Technology Summit is expected to draw a crowd of more than 1,300 C-level executives, entrepreneurs, technology professionals and academia to celebrate and recognize Georgia’s technology community. In addition to presentations from some of the top technology influencers in the nation, the newest member of the Technology Hall of Fame of Georgia will be inducted.

For more information about TAG and the Georgia Technology Summit and to register for the event, visit summit and Follow the conversation on Twitter through #TAGGTS.



TAG is the leading technology industry association in the state, serving more than 30,000 members through regional chapters in Metro Atlanta, Athens, Augusta, Columbus, Macon/Middle Georgia, and Savannah. TAG’s mission is to educate, promote, and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy.

Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive.

For more information visit the TAG website at or TAG’s community website at To learn about the TAG-Ed Collaborative visit


ABOUT REV.IO, recognized as an Inc. 5000 company, provides sophisticated billing-as-a-service (BaaS) to communications and Internet of Things (IoT) service providers, enabling them to manage their end customers’ subscriptions, usage, taxation, billing, and payments. To learn more about, go to the website or give us a call at 866-470-5502.




Olivia Sekerak,

Direct: 540-529-3657



Refer a Friend to, Win Big!

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“I get by with a little help from my friends.” – The Beatles

At, we’re more than just another technology vendor. We truly consider ourselves to be our client’s partners in growth. We work hard to deliver the best billing and back-office software company in the world. Our secure, reliable, and flexible platform helps companies (both big and small) scale with ease, and we’d love your help spreading the word.

We know your time is valuable, so with our referral bonus program, you’ll earn between $1,000 to $5,000 for every company you refer that becomes a client. And we promise, we’ll take good care of your referral. We offer a high-touch, consultative approach and deliver nothing but exceptional results and extraordinary service to every client.

Here’s how it works:

  • Complete the referral form
  • A member of our team will contact your referral
  • If your contact signs a contract with, we’ll send you up to $5,000!

Oh – and if you haven’t already – we also suggest that you get in touch with your referral so they won’t be surprised when someone from contacts them!

Whether you’re a current client looking to spread the word or just a good samaritan and know of a company who could utilize our services, we would truly appreciate your support. Use the form below to refer a friend to, or if you want more insights beforehand – get in touch with us anytime.

Refer Your Friend Here

[Press Release] Showcases Newly Released Suite of IoT Features at IoT Evolution Conference & Expo

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Top innovator in sophisticated billing,, expands into the IoT market by enhancing their platform to meet the needs of IoT / M2M service providers.

Atlanta, GA (February 8, 2017) – This week, joins companies from around the world in Fort Lauderdale, FL for the IoT Evolution Conference & Expo, an annual Internet of Things event. During the event, will announce their new IoT / M2M feature suite – dedicated to helping companies expand into IoT and get to market with speed.

In 2016, the IoT industry became a $150 billion market and is estimated to grow to three and a half times that by 2020.* Revenue growth is driving the widespread IoT adoption, but not all companies are equipped with the tools required to keep up with such a fast-growing market.’s suite of IoT features – comprised of new order entry and quoting, advanced proposal generation, and customizable fields and layouts – is, by far, the single largest strategic release for IoT in recent years. “ realizes that IoT is not just an industry, it’s a movement and we’re passionate about enabling that innovation” says’s VP of Sales and Marketing, Evan Rice. “That is why we are innovating our platform to align with our clients as they make incredible technological advancements and widen their offerings.”

With the new platform advancements, communications and IoT service providers can enjoy a complete quote-to-cash solution for recurring and metered billing, device management, process automation, and business intelligence. Entering new customers into the platform is quick and easy with a robust API, a two-step account activation tool, and a bulk-importing feature for complex accounts.

Altaworx, a leading provider of hosted PBX, mobile VoIP, and IoT solutions,will be co-exhibiting with at the IoT Evolution Conference & Expo. As one of the first clients to add an IoT offering to their services portfolio, Altaworx is leveraging its partnership with to expand to new markets.

“As a longtime client of, we again asked our team to help us integrate AT&T’s Jasper-Contol Center billing data with the web-based billing platform. Having access to the AT&T Jasper-Control Center platform has enabled Altaworx to rapidly expand its partner base over the past year,” says Atlaworx CEO, Richie Richey. keeps their clients ahead of the competition by constantly innovating their platform to meet the growing and ever-evolving needs of the communications and technology industries. The development work that completed in 2016 puts them in a position to be the leader of sophisticated billing in the IoT space.

*Source: SDX Central online article, Utilities Could Reap Millions from IoT, Navigant Says by Sue Marek, December 9, 2016


ABOUT REV.IO, recognized as an Inc. 5000 company, provides sophisticated billing-as-a-service (BaaS) to communications and Internet of Things (IoT) service providers, enabling them to manage their end customers’ subscriptions, usage, taxation, billing, and payments. To learn more about, go to the website or give us a call at 866-470-5502.



Olivia Sekerak,

Direct: 540-529-3657

Looking Back: Honoring 15 Years in Business

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Back in 2002, we had a vision to create an agile and adaptable platform to help our clients grow. Fast forward fifteen years in business – 2017 marks a major milestone for’s usage-based billing platform, and we have no plans of slowing down. Thanks to our strong team, inspiring clients and dedicated partners, this has been an incredible journey. We’ve learned a lot, made a few mistakes, built an amazing team along the way and helped our clients soar to new heights.

Before we move full steam ahead into our future, we wanted to take a moment to reflect on the past. What better way to recap the last fifteen years in business and the lessons we’ve learned than by chatting with the people who were there all along?

Q&A Session With 3 OGs

Name: Ross Overstreet
Title: Founder, CTO
Years at 15

Name: Evan Rice
Title: VP of Sales & Marketing
Years at 5

Name: Alan Sellers
Title: Software Engineer
Years at 13

Q: What have been the biggest lessons learned in scaling up?

“As you scale, you have to take extreme care of the people that you hire or you risk eroding the culture that made you great enough to scale in the first place.”

– Evan Rice

Ross: That this company is only as great as its people. Hiring the best people is what makes any company successful. We try to be completely transparent with our team to help them feel empowered and important, because they are! We also try to keep our employees happy – it’s an initiative that we’re constantly working on and improving.

Q: You’ve built a powerful platform that’s leading in the industry. How did you determine what features your customers needed most?

Evan: We leverage feedback from our clients through multiple methods: on-going client business reviews, meetings at industry events,’s Annual Summit, and through our electronic forum ideas. We also stay on top of industry trends and choose one to three larger strategic items every six months to develop as Strategic Roadmap releases to help keep our clients out in front of the industry.

Q: What are some lessons you’ve learned through the hiring process?

Evan: The pressure to gain capacity by filling an open position can be massive and it can lead to unconsciously compromising your standards. I typically like to ask two other employees to conduct short interviews with the candidates. That second or third opinion from other employees (who don’t have the same pressure to fill a position) helps confirm that the candidate will be a good fit for the company.

Ross: I like to ask everyone the same basic questions so I can later compare answers to standardize the interviewing process. I like to evaluate people on values and their specific skills and objectives. Spending part of the interview asking value-based questions (as opposed to just skill-based questions) is crucial for us. This helps determine if the candidate would truly fit in here. The ideal candidate profile has changed over time. As grows, we’ve had to evolve our interview process to keep up with the growth of our company.

Q: What do you feel has been the biggest milestone since launch?

“The move to Atlanta and Brent joining the Team as CEO. The last four years have been incredibly fun and we’ve improved so much. For the first 10 years, we dedicated almost all of our time to developing the software itself. Every year gets better now because we’re growing and changing and learning.”

– Ross Overstreet

Evan: There have been many milestones, but the one that stands out is hitting five million in annualized recurring revenue.

Alan: Probably moving out of the POTS Communication segment. Communications in general was expanding (VoIP, wireless, etc), so we decided to generalize the platform. Now, we have lots of different clients using our recurring billing platform. Another major milestone was the transition to having clients come to the office to do in-person training. Before that, we did one-on-one training with clients over the phone. It was exciting to see multiple clients come into our office each monthly for a session. That’s when it really occurred to me that we were growing quickly.

Q: How do you stay relevant in an industry that can sometimes seem outdated?

Evan: The industry we are in isn’t outdated. Cloud, IoT, SDN…these are all at the heart of our core industry. We align ourselves with innovative companies. The ones that are committed to the outdated version of our industry simply won’t survive.

“Well, we rebranded this year. That’s been a huge change and helped us better reflect our values as a company. The name ‘’ is perfect because it notates that we’re a computerized software that’s helping companies with their revenues.”

– Alan Sellers

Q: How has’s purpose shifted over the years?

Evan: The mission has stayed the same – to be the best billing and back-office software company and the world by providing innovative solutions and extraordinary service to our clients and end users. The software, our team, our location, our goals, and our approach have all changed over the years, but our purpose remains consistent.

Q: You just rebranded, launched a new website, and celebrated 15 years in business. What’s next for

Evan: We are focused on continuing to empower our clients and employees, and evolving our approach and service offering. We are pursuing this through initiatives like our newly founded Operational Leadership and soon-to-be-released RESTful API. This is going to allow us to be even more effective as we continue to scale.

Alan: Diving deeper into the exploration of the new IoT space and further developing our API to bring more integration capabilities.

Ross: Create the next generation of products for our current and future clients. We’ll also strive to continue at this increased, productive pace. I want to stay at this stride and continue to improve how we’re serving, finding, and onboarding clients so that we’re always ahead of the curve.

Want more behind-the-scenes insights with Meet and learn more about our journey today!

Introducing’s New Digital Home

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Welcome to’s new digital home. We are thrilled that you are here.

Back in June of 2016, we started a journey that we knew would not be easy. Our platform was evolving, client base growing, and was quickly reaching into new markets and verticals. Our 15th anniversary was fast approaching and it was becoming clear that our brand no longer supported our business.

Fast forward 7 months of exploration, inquiry, and hard work…

It’s been well worth it. Much like our platform, this website is the manifestation of our clients’ needs. There is nothing that motivates us more than helping our clients grow and truly serving as a partner, not just a vendor. Team wants to see you reach your goals, and we believe this website will serve as a resource to help.

With the new site you can learn our story and who we are, take a deeper look at our clients and the awesome businesses we serve, go behind-the-scenes and see what inspires us, or head to our blog for a fresh stream of resources and content to help you grow your business.

We are thrilled to have an online space that better reflects our mission to serve our clients. Please consider this your home for all things billing management and client growth. If you have any questions, drop us a note at:

This space is designed just for you, so please feel free to stay and explore!

See You in 2017

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We’re on a mission to be the best billing and back-office software company in the world, and we don’t take that calling lightly. Our team is always on the move, looking for new opportunities to connect with leaders in the industry, stay up-to-date on emerging trends and technologies, and gain deeper insights into our clients and the industries we serve. Expos and shows are one of the best ways to do just that.

Here is a list of the shows we’ll be attending the first half of 2017. We’d love to see you there!


Fort Lauderdale, FL
2/8 – 2/10
Sign Up Today

Skyswitch Vectors

St. Petersburg, FL
2/27 – 2/28
Sign Up Today

NetSapiens UGM

San Diego, CA
2/28 – 3/3
Sign Up Today

MSP World

New Orleans, LA
3/26 – 3/28
Sign Up Today

Enterprise IoT Summit

Austin, TX
3/28 – 3/29
Sign Up Today

InCompas Spring

New Orleans, LA
4/3 – 4/5
Sign Up Today

Channel Partners

Las Vegas, NV
4/10 – 4/13
Sign Up Today


Chicago, IL
5/14 – 5/17
Sign Up Today

IoT World

Santa Clara, CA
5/16 – 5/18
Sign Up Today

Telecom Exchange

New York, NY
6/20 – 6/21
Sign Up Today

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