“As we evolve as a company, we needed a system that would evolve and integrate with us.” – Joe Johnson, Director of IT at Call One     

Long before becoming strategic partners, Rev.io and Call One shared a similar vision. For many years, both businesses have emphasized the value of forward-thinking systems and processes that empower scalable growth. 

Explore how Call One’s experiences with Rev.io’s Onboarding team and sophisticated billing platform have equipped Call One to continue evolving in a highly competitive advanced communications marketplace. 

Onboarding 

Call One Director of IT Joe Johnson said that the business’s smooth transition to Rev.io’s sophisticated billing platform is a direct result of the fantastic support provided by Rev.io’s in-house Onboarding team. 

Some highlights from this experience: 

• Rev.io kept an executive team on Call One’s account for six months following the business’s billing migration 
• Rev.io provided comprehensive support to help Call One mitigate revenue leakage, manage integrations, and customize reporting

“It shows that [Rev.io] isn’t some big bureaucratic machine and we have to wait to get the smallest things done. Rev.io is right there with us through the whole thing.” – Joe Johnson, Director of IT at Call One 

Organization 

To deliver on promises and uphold their prominent reputation in the advanced communications space, Johnson said Call One needed a billing partner who could help the business stay organized. With Rev.io’s sophisticated billing platform, Call One is able to: 

• Administer multi-location customer accounts with precision 
• Manage variations in customer services requests and volumes
• Oversee a wide array of customer installation dates 

“There is a lot to manage. The Rev.io tool helps our operations people manage that process effectively and deliver on (our) promises.” – Joe Johnson, Director of IT at Call One