“As we evolve as a company, we needed a system that would evolve and integrate with us.” – Joe Johnson, Director of IT at Call One
Long before becoming strategic partners, Rev.io and Call One shared a similar vision. For many years, both businesses have emphasized the value of forward-thinking systems and processes that empower scalable growth.
Explore how Call One’s experiences with Rev.io’s Onboarding team and sophisticated billing platform have equipped Call One to continue evolving in a highly competitive advanced communications marketplace.
Onboarding
Call One Director of IT Joe Johnson said that the business’s smooth transition to Rev.io’s sophisticated billing platform is a direct result of the fantastic support provided by Rev.io’s in-house Onboarding team.
Some highlights from this experience:
- Rev.io kept an executive team on Call One’s account for six months following the business’s billing migration
- Rev.io provided comprehensive support to help Call One mitigate revenue leakage, manage integrations, and customize reporting
“It shows that [Rev.io] isn’t some big bureaucratic machine and we have to wait to get the smallest things done. Rev.io is right there with us through the whole thing.” – Joe Johnson, Director of IT at Call One
Organization
To deliver on promises and uphold their prominent reputation in the advanced communications space, Johnson said Call One needed a billing partner who could help the business stay organized. With Rev.io’s sophisticated billing platform, Call One is able to:
- Administer multi-location customer accounts with precision
- Manage variations in customer services requests and volumes
- Oversee a wide array of customer installation dates
“There is a lot to manage. The Rev.io tool helps our operations people manage that process effectively and deliver on (our) promises.” – Joe Johnson, Director of IT at Call One
Will Norris
Will is the Content Marketing Manager for Rev.io. He brings an extensive background in SEO copy production and brand messaging development to Rev.io, where Will is responsible for generating client case studies, testimonials, and keyword-rich web content.