Headquartered in Bend, Oregon, ATL Communications is the 5th largest Responsible Organization (RespOrg) and the largest independent RespOrg in the nation, based on toll-free inventory. ATL Communications has over 250 customers relying on them to manage millions of toll-free and local phone numbers.
ATL Communications’ ATLAS platform is used for toll-free inventory management, and PortingPro, their new Local Number Portability (LNP) product, helps businesses with porting and maintaining local phone numbers. ATL Communications is putting a lot of resources into building their LNP product and is the first company in 10 years to build a new Service Order Administration (SOA) to simplify the process of porting numbers. Their target customers include telephone companies, call centers, VoIP service providers, multi-location enterprises, and wireline and wireless carriers.
ATL Communications had been billing their customers manually for 15 years when they decided to look for a solution. It was “spreadsheet hell,” said Kyle Belcher, LNP Operations Manager at ATL Communications. Spreadsheets were being used to track customer usage, calculate taxes, generate invoices, and track payments. Hundreds of bills were emailed or individually printed and mailed to clients; the entire billing process became a 14-hour undertaking for one ATL Communications employee.
The company was also struggling with visibility into their accounts receivable. It was very difficult figuring out which clients had past-due balances. “It was hard to track down customers who weren’t paying their bills. We didn’t have any easy way of looking into that,” said Belcher. Once they uncovered customers with outstanding invoices, ATL Communications would manually call each client to collect payments. This resulted in almost $60K of revenue being tied up in A/R. With their customer base growing, and ATL Communications needed a more efficient way to handle consumption-based billing and collect payments. Belcher and his team knew onboarding a new billing software would be a cumbersome task, but would save time and improve efficiency in the end.
Mark Bilton-Smith, President of ATL Communications had a great experience using Rev.io’s consumption-based billing system in the past and knew it was the best system to handle their back-office needs – it was time to make the switch!
“Rev.io had a very well laid-out onboarding process and we had a dedicated onboarding coordinator. Onboarding [with Rev.io] was more organized than any other software transition I had gone through,” said Belcher. During Rev.io’s onboarding, Belcher had a lot of visibility into where they were and what was required from his team. ATL Communications always felt up-to-date with their progress and the detailed transition plan left no room for surprises. Before coming onboard, Rev.io knew that ATL Communications needed a custom rating engine. The Rev.io team built new functionality to automate consumption-based billing and fit ATL Communications’ transaction-based pricing needs.
As one of the final onboarding steps, Rev.io hosts clients in their office for live training. “We had hands-on support and the support didn’t stop. A lot of times you get onboarded and then you’re just thrown in with a regular support team. Rev.io had the support to ensure our first few bill cycles went smoothly. The ongoing support is fast, we get responses quickly. Rev.io is very apt at fixing issues or coming up with solutions or workarounds to fit our business,” said Belcher.
Since the move to Rev.io, the billing and support teams at ATL Communications have saved considerable time. With automated and streamlined billing, Belcher has been able to use the time he spent on their bill run for more strategic initiatives. In addition, their support team receives fewer calls with invoice questions and over-the-phone payments, eliminating countless hours of support time. Customer satisfaction has improved because clients receive answers faster. “Since using Rev.io, billing has become almost a second thought,” said Belcher.
ATL Communications uses Rev.io to automate collections notifications via email, IVR, and SMS reminders, speeding up their A/R and reducing their past-due revenue. “The automated collections solution is pretty slick,” said Belcher. The ATL Communications team members now have visibility into payments, can track collections, offer more flexibility with payment terms, and manipulate and make changes to past bills with ease. ATL Communications’ support team can understand and address billing concerns on their own; improving customer experience by giving multiple people the tools to address invoice questions. More than half the team at ATL Communications relies on Rev.io’s consumption-based billing software for their job!
By selecting Rev.io to be their billing and back-office operations partner, ATL Communications has a customized billing solution to fit their pricing structure and the tools to scale their business. Since implementing Rev.io, ATL Communications has saved 40 hours of work per month, grown their customer base by 32%, and expects to double in size over the next year.
ATL Communications has felt the true value that Rev.io brings to their business and strongly recommends the consumption-based billing system. “Without billing automation, it’s going to be impossible to operate in the future. The time is now to turn up the billing platform especially in telecom – you don’t have room for errors anymore,” said Belcher. With Rev.io automating billing and collections, ATL Communications can focus on new product offerings and initiatives for growth.
If you enjoyed reading about ATL Communications’ experience using Rev.io’s billing and back-office software, you can download the case study here. Or, learn how Comm-Core grew monthly revenue by 30% and increased their customer base by 127% after switching to Rev.io’s automated billing engine. Read about it here.
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