For 23 years, Spectrotel has provided quality, affordable, customized, and integrated communication services to government agencies, school districts, municipalities, SMB and multi-location enterprise businesses. Spectrotel delivers the versatility of any service, any carrier, any speed, at any location. This provides a fully integrated and customizable enterprise solution, from the closet to the cloud that is flexible and scalable as technologies evolve and businesses expand.
For more information, visit http://www.spectrotel.com/.
Staying Competitive Through Market Expansion
Service providers look to stay competitive through market expansion and service diversification, but many companies overlook the impact of modernizing their billing and back-office systems to support bottom-line results. Progressive communications service providers like Spectrotel are leading their market by leveraging cloud-based solutions to increase agility, target new markets, and decrease operational expenses.
Spectrotel realized that in order to grow their business and push ahead of competition, they needed to set a plan in place to improve current operations. They needed a full end-to-end solution that featured the best overall technology in the market with the most talented, energetic, and entrepreneurial team.
“If your billing and back-office lacks flexibility and good data, you’re losing your competitive advantage to win and retain customers,” said Ross Artale, President and COO of Spectrotel. “As a service provider, we needed a solution that would fully support our business growth.” Enter Rev.io.
Why Rev.io was the Perfect Billing Solution for Voice & Data Services
Spectrotel, headquartered in Neptune, NJ, was founded in 1996 with a mission to bring high quality, affordable, and personalized telecommunications services to business customers of all sizes nationwide. From traditional voice and data services to leading IP-based solutions, Spectrotel’s “Simply Better Service” is designed to deliver the best available underlying infrastructure with unparalleled solutions, service, and savings to its customers.
Several years ago, after reviewing their current back-office infrastructure, Spectrotel knew they needed to find a better option that could improve their processes and allow for scalable business growth.With the pain points identified and goals set, Spectrotel evaluated countless solutions in the market and narrowed their focus to a top three:
Solution #1: Great billing option but lacked order flows or ticket flows to create efficiency
Solution #2: Billing system with good workflow but lacking in several key functionalities
Rev.io: Sophisticated billing solution with end-to-end customer lifecycle management for billing, ordering,, workflow, ticketing, quoting, and more
The choice was obvious – Rev.io was the clear winner, providing the fully integrated software solution that Spectrotel needed.
Rev.io’s business impact on Spectrotel was fast and significant. The company was able to reduce their back-office staff of eight down to two within a year, and have been able to stay lean and put more employees on high-value strategic work. Even as Spectrotel’s employee count has risen to over 100 employees, they have maintained only two employees administering Rev.io.
By eliminating all six legacy billing systems and consolidating them into one (Rev.io), Spectrotel has been able to save over $1 million in operating expenses. In addition to the cost savings from staff and systems, Spectrotel was able to increase their revenue by 40% over a two-year period.
Partnering for a Competitive Edge
Effective customer self-service is an increasingly critical element to competitive differentiation. While it is widely known that one value of self-service is lowering support costs for a business, what is the true value of self-service and how does it solve real issues for customers? For over 19 years, Spectrotel has provided communications and IT services nationwide to businesses of all sizes. During this time, Spectrotel developed a deep understanding of issues facing the market. Situational examples of past industry-wide problems include:
- Most organizations were forced to rely solely on monthly invoice data to manage their IT and telecom accounts and services
- Invoices were confusing, complicated, and error-prone
- Companies couldn’t access their information efficiently and in a timely manner
Recognizing these market challenges, Spectrotel partnered with Rev.io to offer a solution. Spectrotel’s vision was to deliver a customer self-service experience unlike any other provider in the market. Their goal was to create a solution for customers that offered anytime-access to their information, flexibility to control their invoices and inventory, and a single, easy-to-use portal for managing even the most robust and complex accounts.
This vision led Spectrotel to incorporate Rev.io’s Enterprise Customer Portal, a digital tool that delivers true self- service value by empowering customers with visibility to manage IT and communication services. Some of the benefits Spectrotel’s customers reported were:
- Improvements in their showback and chargeback processes
- Easy-to-understand invoices and inventory through personalized services
- Time savings through anytime, anywhere online access to reports, usage, and support
The true value of self-service is found not in the cost savings for your business, but in customer empowerment. The customer experience is evolving with self-service tools and Rev.io’s Enterprise Customer Portal is leading the way. “We’re growing our business in ways we never have before. Today, service providers cannot afford to have their legacy systems, or lack thereof, stifle their business growth,” said Artale. “Market leaders must realize the need to monetize their back- office and choose a solution provider, like Rev.io, to help them create a competitive advantage.”