Your Managed Service business is ready to branch off beyond IT management into voice and network services. The fit makes sense and your potential profit is undeniable. With this appeal in mind, just one question that remains. Will your existing managed service billing software support the move?
Consider some of the common issues you may run into without the proper software in place. Additionally, review the key ways that a modern managed service billing system will make the transition smoother.
The adoption of voice and network services is a no-brainer decision for traditionally IT-focused MSPs. Your clients, who you maintain healthy relationships with, continue to express interest in cloud communications products. What’s more, you already have the integrations, configurations, and product knowledge in place to support this venture into telecom.
Beyond your fit, the profit potential is staggering. Mordor Intelligence projects the telecom cloud market to reach a valuation of $74.36 billion by 2026. By offering voice and network solutions with your existing IT services, you can confidently market an “all-in-one” cloud communications suite. In addition, this complete offering can keep existing customers satisfied. Finally, you can gain a definitive edge over MSP competitors who don’t deliver voice and network services as part of their offering.
In telecom, the experience of billing customers will be very different than what you’re used to. If you aren’t prepared for these differences, then your back office team may struggle with the adjustment.
Examples of potential challenges include:
These challenges can feel daunting for Managed Service companies new to the telecommunications space. But they don’t have to limit your evolving business. With cloud-based managed service billing software, you will have access to built-in solutions for each of these issues.
Ideally, this system will feature:
To explore the scalable capabilities of managed service billing software like Rev.io in greater detail, contact us today!
Take the necessary steps to grow your business at scale. Request a demo of Rev.io’s billing software today.