At Rev.io, we are passionate about innovation, and 2024 has been an exceptional year of exciting developments for our new web-based version of Rev.io PSA.
As 2024 comes to a close, we're thrilled to share the progress we've made so far on this transformative journey toward delivering a modern, intuitive, and efficient Professional Services Automation (PSA) solution that gives MSPs, telecom resellers, and integrators a truly unified billing and back office solution. This detailed recap of our development progress includes insights into the milestones that we’ve made that demonstrate our commitment to excellence.
A Modern User Experience
The PSA on the Web project starts with reimagining the product’s user interface (UI) to align with the needs and preferences of today’s managed service providers. Throughout 2024, we made significant progress in creating a sleek and user-friendly design, combining functionality with a streamlined look and feel. Enhancements included:
- Customer Portals: Redesigned to give clients seamless access to critical account data.
- Ticket Activity Details: Simplified tracking and updating of service tickets to save time for end users.
- Customer Management Tools: Improved navigation and data clarity for better customer insights.
Our goal has been to ensure that every feature that managed service providers already love about Rev.io PSA is better than ever when brought to the web!
Expanding Rev.io PSA’s Core Features
Utilizing client feedback, we have prioritized enhancements that streamline workflows and increase visibility across operations. Some of the newest functional additions our team has made this year include:
- Inventory Management Tools: Simplified tracking of assets and resources.
- Beta Testing Rollout: A carefully planned beta program allowed select clients to test key features in development, providing invaluable feedback that has helped shape the platform’s future.
We’re also introducing AI capabilities in our Rev.io PSA on the Web platform that are already included in our Analytics solution, such as embedding our "Ask Rev.ii" (pronounced Revy) feature directly into PSA workflows. Our AI-first, API-first platform for Rev.io PSA on the Web promises to make data-driven decisions more achievable by enabling users to query their data with natural language.
PSA on the Web - Previewed at Client Summit 2024
A pivotal moment for PSA on the Web this year was its showcase at our 2024 Client Summit. This event brought together clients, partners, and the Rev.io team for a live demo of PSA’s evolving capabilities. Attendees previewed:
- Enhanced Ticketing Systems: Faster and more efficient ways to manage service requests.
- AI Integration Demonstrations: A sneak peek at how Ask Rev.ii will power analytics within PSA.
- Upcoming Roadmap Plans: Insight into what’s next for the PSA web platform.
Client participation at the summit reaffirmed our belief in collaboration, as user feedback directly informed the prioritization of upcoming development tasks.
Strengthening Integrations Across the Rev.io Ecosystem
2024 has also been a year of expanding integrations within the Rev.io ecosystem:
- Tax Partner Flexibility: We’ve enhanced integrations with tax solutions like SureTax, Avalara, and CereTax, empowering clients with more options for managing compliance.
- Automated Provisioning: New features within Rev.io Odin simplify onboarding processes, particularly for clients using Dubber and Cisco BroadWorks.
These updates ensure all Rev.io users benefit from a comprehensive, interconnected experience across the full suite of Rev.io solutions.
Continuous Improvement and Ongoing Updates
Our product and development teams have worked tirelessly to ensure the PSA on the Web platform evolves with agility and quality.
Looking ahead, we will continue to share updates and preview enhancements as the Rev.io PSA on the Web platform nears its full release in 2025. Our clients’ success is our north star, and we’re committed to delivering a PSA experience to MSPs, telecom resellers, and integrators that exceeds expectations.
Join Us on Our Journey
We’re grateful to our clients, partners, and team for making 2024 such a landmark year. As we progress toward the launch of Rev.io PSA on the Web, we invite you to stay connected through feedback opportunities, product announcements, and events.
For the latest updates and a detailed look at our progress, visit and bookmark our Rev.io PSA on the Web development updates page. Together, we’re redefining professional services automation for a new era.