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Thank You For 2018: A Note From Our CEO To The Team

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In 2018, our theme of Promoting Partnership drove us to achieve countless accomplishments and improve the Communications billing and usage-rating experience for our clients. It was a fantastic year and the results reflect it. I want to congratulate and thank our team for achieving extraordinary results in 2018.

The end of the year is an opportunity for us to reflect on all that we accomplished. In 2018 we had record sales bookings of our Communications billing system, sold our largest client, and sold the most revenue ever. A number of these new customers were referred to us through our partnerships which reflects the success of our focus on Promoting Partnership.

Marketing promoted our brand awareness and broke the Marketing-Sourced bookings record, continued raising the bar by making 2018’s annual Client Summit our best ever with record sponsorship, and hosted the most co-branded, partner webinars in our company history.

We built a new Communications billing onboarding process to support our growth and two-phased transition approach. Training and Enablement helped clients have a better and more focused onboarding experience. Client Success continues to fuel the company with exceptional talent while the team hit a new record of solving 90% of our tickets in 3 days! In addition, the Client Success Team (along with other departments) launched the Premier Success Program for our Communications billing customers. As we continue to push upmarket, these new innovations are critical as we train, onboard, and support enterprise clients.  

On the Platform Team, we overachieved our REST API adoption goal. We established a new Product Team and this group led new initiatives –  including the API accelerator program, a structure for new product launches, and improved our product documentation. Both our Development and Product Teams together incorporated client feedback into our roadmap to enhance Sync, our automated switch reconciliation, and build our Webhooks and Zapier integrations.

The OLT took on their most impactful projects this year that aligned perfectly with our focus on partnerships. Thanks to their hard work, we launched the Partner Marketplace and have created a Client Community (which will be public in early 2019) to accompany our Communications billing system. This online forum that will allow clients to connect with each other and partner together on new initiatives. They did all of this while leading our passion and privilege of giving back.

This year we learned valuable lessons and the growth we experienced presented challenges. In particular, stretching certain employees outside of their core responsibilities. I’m proud of the Team for facing these issues head-on. The team’s commitment to innovation and relentless drive to achieve extraordinary results allowed new leaders to emerge. Watching our team members grow and earn promotions is incredibly rewarding. Today, I believe we have the most dedicated and brightest employees in our company history.

As we look forward to 2019, we will structure our goals and initiatives around the new theme, Specialize. In the coming months, we look to expand our Senior Leadership Team, hire new team members in every department, and provide additional clarity into roles. By redefining each role, we’ll allow employees to reach their full potential, provide clients with an even better experience, and help clients grow revenue efficiently. Thank you for another great year.

I look forward to an exciting road ahead in 2019.  

Happy Holidays,


A Note from’s CEO – Our Results & Achievements in 2017

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I want to personally thank each of you for your hard work in 2017. I also want to congratulate you for the countless accomplishments this past year. It truly was the best year in’s history, and the records reflect it.

In 2017 we sold the most new clients in a year, activated our 100th client, and on-boarded more clients than any previous year. Our service was more consistent than past years, and we built our RESTful API, which will prove to be the most significant and valuable change to as it expands and is adopted internally and externally.

We also launched new departments and created new roles whose contributions helped make all this happen. Rebranding (yes that was completed this year) and Marketing’s focus on building awareness increased new opportunities in our target market and IoT, helping us fulfill a record year for sales. Enablement’s involvement in the on-boarding process and assisting our current clients contributed significantly to our record on-boarding year and client retention goal. For Platform, we reorganized the development teams, changed the planning process and added new roles to support learning and manage the team’s priorities. This resulted in a better learning environment, consistent service to clients, and structure to focus on our roadmap. The mark of a great team is its ability to achieve extraordinary results!

Our successes and records did not come without challenge. For that, I am so proud of all of you. At the halfway point in the year, our progress towards our annual goals was off-pace. This meant we needed to evolve and make changes that impacted everyone. Thank you for embracing change. I want to especially recognize the OLT for quickly understanding why changes were needed, for helping provide valuable feedback into the best approach, and ultimately executing.

I want to thank all of you for trusting the SLT. They set the tone for what had to happen, but it’s your trust in them that made our success possible this year. Through all of this, no one lost sight of the need to care for our clients and to listen to our clients’ input, which proved to be the catalyst for moving to billing-first on-boarding. When I reflect on the past six months, I clearly see each of our ACT TOP values in play. That’s special!

It’s the culture at that makes success happen, and although the records and results were incredible, I am personally most proud of the development of our people and how you grew as professionals and leaders this past year. I see leaders across the company at all levels and tenure.

When we developed our theme of Empower & Evolve, Empower implied providing opportunities for team members to step up, lead, and make a difference. Empowering employees will carry forward into 2018 and remain a mainstay of our culture as we continue to grow. Culture wins!

As we look forward into 2018, we have a lot to be excited about.  As with previous years, we will build on our theme of Empower & Evolve by Empowering you to help. promotes partnerships.  We exist to help clients grow revenue efficiently.  In 2018, we will fulfill this by strengthening and expanding our partner base to complement’s platform, team, and clients.  Focusing on partners will drive us to assist with API adoption, improve our product management, launch payments, and maintain over 100% revenue retention.

Lastly, we will be more intentional about our community involvement both networking and creating local partnerships, as well as increasing our commitment to making a difference in the community through volunteerism. Thank you again for such a great year.  I look forward to a fantastic journey together in 2018. I wish you and your families a Happy New Year.

All the best,

Brent Maropis CEO and employees are passionate about helping clients grow effectively. We’re privileged to work alongside with leaders in the Communication and IoT industry to prepare for the future. If you have questions about how’s telecom billing platform can help you stay ahead of the curve, get in touch with us.

AT&T Partner Exchange Summit 2016 Key Takeaways

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Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.- William Pollard

William Pollard

The AT&T Partner Exchange exists to grant solution providers like the opportunity to offer our clients network services, mobile solutions, hosting services and applications from AT&T. This year, we joined this growing network of solution providers for the AT&T Partner Exchange Summit 2016. The network boasts over 500 members and we are thrilled to join the ranks.

This month, our team attended the AT&T Partner Exchange Summit 2016 in Dallas, Texas. This three day conference was packed with networking events and insights from AT&T’s top talent and thought leaders. It was truly amazing to be surrounded by other mobility and IoT enthusiasts who are making waves in our industry and beyond.

Didn’t have a chance to attend? No worries. We’re passionate about keeping you informed about the latest and greatest in IoT and innovation. Today is no exception – we’re providing you with our top five takeaways from the 2016 AT&T partner Exchange Summit:

IoT growth opportunities

Tuesday morning kicked off with a warm welcome from AT&T Partner Solutions president, Brooks McCorcle who focused on the increasing growth opportunities for solution providers today. In Q2 2016, there were 29 million connected devices on the AT&T network in the US alone. That number is expected to jump worldwide from six to 25 billion in the next four years. Big things are happening in the IoT space and it’s an exciting time to be a part of it all.

A new solution: NetBond

At the summit, AT&T announced that its partners now have access to offer NetBond, a cloud connection solution, to our customers. Andy Daudelin, AT&T’s Vice President of Cloud, sums up the decision; 2016-2017 is the year of integrated solutions, and that’s why we’re focused on the Partner Exchange with solution providers. We’ve got this robust infrastructure, and we’ve scaled it now it’s about how we configure and sell solutions.” With AT&T NetBond, you’ll get your customers up and running faster than ever and enjoy full security while taking advantage of all the opportunity the cloud can offer.

Mobility, mobility… and did we say mobility?

Mobility was a major focus for AT&T this year and the summit definitely reflected this theme as well. AT&T is dedicated to uncovering new ways to supply their partners with clearer visibility into their IoT environments. In March, AT&T’s VP of Marketing, Suzanne Galvanek, said, “Many of the solution providers in our program are on a wide spectrum as far as mobility experience is concerned. We do have some partners only doing wireline, and we think it’s a great opportunity for them to expand their business, revenue stream and margins by participating our mobility program. The result of this added mobility support? A 300% increase in mobility revenues from AT&T partners since 2015.

Change is accelerating

On Wednesday Senior VP, Kelly King, tackled the topic of the importance of teams adapting to change through innovation. Change is no longer a constant – it’s accelerating at a rapid pace. Innovation seems to be the new norm and it’s becoming easier than ever for markets to adapt and embrace new technologies. Our favorite line from Kelly? The team that learns the fastest is going to win the fastest. We completely agree.

We appreciate all the people and hard work that made this year’s AT&T Partner Exchange summit so informative and impactful. It’s invaluable to have such an established network of partners by our side as our subscription billing platform helps facilitate innovation and growth for your business. Interested in growing your business? We’re here to help.

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