Each month, the Rev.io team releases new system features based on suggestions shared by our clients.
Client feedback, gathered through our Rev.io Ideas forum, helps us identify areas where we can improve the platform. By regularly enhancing our software to reflect the evolving needs of our clients, we create an even better user experience that helps our clients more easily meet their goals from using our system.
Below, we outline the five most valuable updates and explain what they mean for clients’ operating instances of Rev.io.
A and Z Location Addresses Set at Request
Within their Request workflows, Rev.io users can now set A and Z locations.
This new functionality saves Rev.io users valuable time. They can now save a step by configuring these locations at the creation of the service.
True Pending Status Available on Ticket
A “Pending Cancel” status now appears the same throughout different parts of the system. Additionally, a new “Pending” status is now available.
This new functionality clears up any potential confusion for Rev.io users when it comes to different wording for “Pending Cancel” in different areas of the platform. The new “Pending” status also gives Rev.io users an additional option for customers they expect a response from.
Updated Split Services on Orders
Services are now split into orders by service type, giving Rev.io users the option to “Split and Complete” or “Split and Cancel” the current order.
This new functionality provides Rev.io users with more options for the order settings, how they use processes, and when to bill for a given service.
Rate Rounding Digit Option and Minimum Charge Option for Rating
Rate Rounding Digit, our new options for usage rates, allow Rev.io users to select the number of digits for rate rounding (up to 6). These options override the number of digits set at the instance level.
For Minimum Call Charges, Rev.io users can now select a specific minimum call charge at the rate level charge (which will be applied if the rated charge is less).
This new usage rating functionality gives Rev.io users the option to set rounding at the rate level. Rev.io users also now enjoy the flexibility to apply a minimum call charge if a rated call is less than a certain amount.
Order Activity Grid Enhancement
User group filters have been added to the Activity > Orders grid and Grid Column options respectively. As a result, Rev.io users can now filter orders by User Group assignment. They can also configure Grid Columns for the Rev.io site in the settings tab.
Additionally, this enhancement added Order Group ID to the Order Grid Columns. With this option, Rev.io users can now identify the relationship between orders created at the same time. They can also now search for Order Group ID in the Filter Results field.
This new functionality gives Rev.io users access to more information when reviewing orders and managing orders.
Interested in learning more about these releases and other recent enhancements? Contact us today to discuss our latest platform updates in greater detail!
If you want to leave a new suggestion for future software updates, feel free to submit your idea through our Rev.io Ideas forum!