At Rev.io, we’re passionate about innovation. We understand that offering a recurring or usage-based service is challenging. That’s why we’ve developed a cloud-based platform to solve those mission-critical billing and back-office pain points for Communications and IoT service providers.
Whether you’re already using a Quote-to-Cash billing platform or considering an evaluation in the future, here are three characteristics to look for in a billing partner.
1. Client Driven Roadmap
Before you invest the time (and expense) to migrate to a new billing software, be sure the company has a mature program in place for collecting and implementing client feedback. The communications and IoT industries are two of the fastest-changing markets in business today. You want to be sure that your subscription software will help you stay ahead of this fast paced market.
Rev.io’s mission is to be the best back-office software company in the world. We started the Rev.io Ideas forum to help us empower clients and evolve our platform to meet their needs. Rev.io Ideas is a community for our clients to share suggestions and vote for their favorite ideas. This year, we’ve released 82 enhancements from Rev.io Ideas (and it’s only the beginning of August)!
We want to highlight and thank our clients for their suggestions. Here are the Rev.io Ideas released in July, and the Clients who suggested them:
– Create email template to bulk email customers
– Show raw provisioning logs for orders
– Create the ability to do reconnect orders through Rev.io API
– Extend payment arrangement to three months
– Create the ability to do reconnect orders with wireless service providers
– Add credit card fee warning to auto-debit screen
– Multiple Clients & Internal Employees
– Enable mustache syntax for request templates
2. Development Team In-House
During your evaluation, be sure to probe into the company’s software engineer team. With a full market of outsourced development resources, becoming a SaaS (Software-as-a-Service) provider is easier than ever. Avoid the billing blues by going with a provider that has a full team of qualified developers in-house.
Founded by a developer, our Platform Team is the largest department in our organization today. Rev.io delivers high-quality integrations and enhancements that have been QAed, peer-reviewed, and client-tested before we announce new features publicly. We’re constantly innovating our platform to help clients grow and beat the competition.
3. White-Glove Onboarding and Training
When looking for a subscription billing software, be sure you consider the people behind the platform. Ask for an outline of the onboarding process and timeline, a detailed overview of the training, as well as client references. It’s worth your while to fully vet these crucial areas of a billing partner before moving forward. You’ll thank us later.
While other billing service providers in the market cut corners – by outsourcing or skimping on client onboarding, training, and support – Rev.io is proud to provide a successful and positive client experience. That’s why we assign each new client with a dedicated onboarding team comprised of a project manager, data migration engineer, and enablement trainer.