Are back-end processes hindering your growth?
Outdated technologies and cumbersome workflows may have a bigger influence on your organization’s ROI thank you think.
One of the most expensive back-end mistakes? Wasting your employees’ time. According to a recent study, employees have become one of the biggest operating expenses for small and large businesses. With employee salaries and benefits significantly impacting your bottom line, a significant shift of back-end processes is in order. Whether you’re rolling out a new offering, launching new sales initiatives, or are simply tired of throwing people at your back-office problems, it’s time to evaluate new solutions.
Here are four tips to reduce operating costs and save time:
Invest In a One-Stop-Shop for your Back-Office Needs
Fragmented systems are plaguing your business. If you are using multiple applications to manage your operations, it’s time to think about a switching to a full, quote-to-cash solution. Rather than spreading your resources into silos, look for an all-in-one solution for generating quotes, activating new orders, billing, customer management, support, taxation, and reporting.
Utilize Integrations to Eliminate Manual Processes
We know your time is precious, that’s why we’ve built integrations that can help you save time on manual processes. For example, Rev.io’s electronic provisioning and Sync for the Broadworks product suite, gives mutual clients a unified customer experience and saves time. Our connected platforms simplify provisioning and activation so you can enjoy shorter time-to-market for new orders, avoid revenue leakage, and improve customer satisfaction. In addition, our NetXUsa integration makes the process even smoother! Watch how it works, here.
Take Advantage of a Self-Service Portal for Customers
Wouldn’t it be great if your customers had a way to view billing and usage details, make payments, submit trouble tickets, and view statement and payment history? We have good news for you! Our integrated, customer-facing portal gives Rev.io clients the technology to create a world-class user experience. The best part? The self-service portal will save your team time by reducing the number of support calls.
Manage your Agent Channel with Ease
Adopting an indirect sales team can be a huge revenue driver for your business. That being said, it can also create challenges for your billing and financial staff. Rev.io’s Agent Portal can help, offering commissions and account management from one, easy-to-use platform. Your agents will enjoy the visibility into customer details and your staff will thank you, too!