At Rev.io, we’re committed to the success of our clients. To meet the changing needs of Communications and IoT service providers, we’re constantly evolving our recurring billing software with new features, integrations, and functionality. This year, we’re making a concerted effort to offer continuous training courses to our clients and employees.
We’re excited to announce that we’ve selected Elev.io for Rev.io’s client support tab (labeled “Need Some Help?”). Along with putting hundreds of step-by-step articles at our clients’ fingertips, the new tool recommends resources (based on the user’s page) and is layered into the Rev.io application.
“Elev.io gives our clients help where they need it,” says Matt Robison, Rev.io’s VP of Client Success. “Several months back we realized that our team had built a very robust and easy to read library of help articles, but many clients didn’t know about them or wouldn’t remember to access through the dropdown in Rev.io. This self-service feature reminds and presents the information in an accessible and elegant way in the UI.”
The recently released Elev.io sidebar has already taken off among Rev.io clients and internally. The Rev.io Team is thrilled about the addition and plans to deliver new content regularly.