Quality, Quantity & Quickness: The Rev.io Way

March 14, 2016 | Olivia Sekerak

How does your billing system work?

Here at Rev.io, we believe transparency is key. We want you to understand our process and see how the Rev.io engine works.

Our operations team thrives on three words: quality, quantity and quickness.

Quality.

An astonishing 76% of clients see customer service as the true test of how much a company values them. Consumers also have up to 60% higher expectations for customer service now than they did just one year ago. It’s easy to see that providing excellent service and continuing to improve how you treat your customers is an integral part of your business. We have taken this to heart, ensuring that quality customer service is available in every part of our process.

In 2015, our team redefined the typical phases of the implementation process and developed Rev.io Go. Rev.io Go introduces our customers to the platform and enhances the onboarding experience. When you understand your billing system from the beginning, you’re more likely to succeed.

Quantity.

As a company grows, so do its customers’ needs. At Rev.io, we activated 22 new clients in 2015, a 29% increase over the previous year. With our growing company, we want to be sure we can handle all of our clients’ needs, so weäó»ve formed relationships with outside partners to increase our bandwidth for extremely high volume periods.

Quickness.

Your time is valuable. Did you know 77% of US online adults say that valuing their time is the most important thing a company can do to provide them with good service? When a company realizes the value of time to its customers, it will do everything it can to reduce the time it takes to onboard and respond to clients. 

Meet Rev.io Go.

Introduced in 2015, Rev.io Go was created out of a desire to embody the three core values above in a seamless, client-friendly onboarding platform. See the full Rev.io Go process below:

H2O-Go

As you can see, there are many steps involved in implementation for both our internal Rev.io team as well as our client. We like to monitor our progress through the following phases to make sure we are on track for a successful, thorough setup.

H2O-Go-Phases

We pride ourselves on being a transparent billing system. Do you know the ins and outs of your billing system? If you would like to have a partner who’s open and honest, we’d love talk. Our onboarding process is extensive, but if you ever have any questions, we are happy to walk you through it. Get the partner your business deserves.

CATEGORIES: Rev.io Platform

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